Truman Medical Eye Center - University Health

Unprofessional staff in the optical shop at this location. I had to use this location to order my glasses as the Independence location didn't accept my insurance. They make you jump through hoops and talk you up on stuff you don't need, and the glasses come back blurry anyway. I had to go in for a recheck because the glasses were so blurry and giving me headaches. They had to put me in another room because the equipment that you look through to say 1 or 2 was so scratched up that I couldn't even see through it. Unfortunately I wasn't the only one there for a recheck, not to mention you could hear them on the phone with others needing to schedule for rechecks. The machines are severely outdated according to the optometrist that I seen, who did apologize. Seems like they need to get that situated before they start scheduling a ton of people. The wait in the waiting room for over an hour past your scheduled appointment time is pretty ridiculous.

I went in with sudden blurriness in one eye. They did an exam and said they could correct it with glasses. Two weeks later, I get the glasses and they didnt help. Now no one at the eye center will answer the phone. Complete failure to help me and zero customer service.

Brought my mom to this place had a appointment at 2:00 pm. Did not see the doctors until 4:45 pm. This was our 3rd appointment each time the waiting time is 2 or more hours. U better bring your lunch because u will be just sitting and waiting. After the 3rd appointment they still didn't do anything for my mother eyes. We will never come back.

Previous employee of this location and I would just like to share some insight for anyone who is considering accepting a job offer here. I worked at Sabates for 3 months and quit voluntarily because I was very unhappy. The job itself is not bad, there are some challenges, the biggest one being the people that you work with. The environment is very negative and tense, if you make a mistake you WILL be belittled about it and it will be broadcasted to all of staff when you're not around. Management is also below par when it comes to professionalism and addressing issues/concerns presented to them. Policies will only be enforced if you are a new hire as everyone else gets the leniency to do as they please with little to no repercussions. Overall, I do not recommend anyone to work here unless you enjoy waking up & dreading having to go to work. The only upside is getting the benefit of a free eye exam every year after you've worked 90-days.

This is a great set up. The Truman Eye clinic is connected and can deal with high risk eye issues. The store itself is well organized and has a great selection, and the staff are amazing.

I have had excellent service at the at the HH location. Staff greets me with a smile, and is always pleasant.

That place is absolutely amazing all the staff are wonderful and treat you with great respect. There are highly skilled and extremely professional. They gave me back my eyesight I love them and I'm in debt to them forever

Seriously has to be the slowest of any clinic at Truman. Prepare to wait at least an hour *past* your appointment time before being seen.

Waited 2 hours and 40 minutes to see a Physician. As a medical professional this is unacceptable. My time is as as well valuable. This was like a herding of people.

I've had excellent service at this location on two occasions.