U-Haul Moving & Storage of Tupelo

You've been warned. This has been the worst experience with a reputable company in my life. No one with an education works there, and they simply don't answer the phone if its inconvenient. I was taken aback at the incompetence of Alisha, the store manager. She continued to tell me "It'll be done right next time you come back". Simply empty promises and poor customer service. If you are trying to have a trailer hitch and wiring installed, you will want to go elsewhere. After multiple hour long trips back and forth to the location, and having to go elsewhere to get the job done properly, I spent twice as much as I was told it'd initially cost. It was an absolute nightmare. It's instances like this you never forget, and I will not be using U haul again.
1 8 years ago (18-04-2018)

They gave our rental away because we were late which would be understandable if the woman on the phone who made the reservation didn't ask us for an "approximate time" that we would be picking up. We did not know we needed to be there at that exact time. We did end up getting our truck but we're limited time since someone else needed it after us and they gave ours away. Owner waited on us didn't seem to know much about the computer system and had no personality.
3 9 years ago (30-06-2017)

The only nice and helpful person there was new so he couldn't answer many questions. We were diverted there after a breakdown mid-move. They were not helpful, told us to call roadside assistance (which was who directed us there) and the rudest person turned out to be the manager! Then a tow truck showed up and without checking with the driver the employees told it was for our truck which was a surprise because we were told a new truck was being brought to us and after trying to load it on for 15minutes roadside assistance called to follow up and turns out that they were NOT there to pick up our truck but one of their broken trucks on site!
1 9 years ago (31-07-2017)

Called to make a reservation with the Tupelo, MS company and was told there would definitely be a trailer at that location for me to pick-up. After making a 1500 mile drive to pick up was notified that I actually have to drive to New Albany, MS to pick up my trailer as they didn't have any available. I had to drive an additional 30 mins to new location. So there and back was an additional hour I had to go out of my way for the trailer. I asked then if they would be offering me any compensation for the inconvenience and was told. "no there is nothing we will do for you because we do not make guarantees." I asked to speak to the owner or main manager and was told I was speaking to her. I threatened to call corporate because I felt I had been wrong and misinformed by their company and she encouraged me to call corporate because "they wouldn't do anything either." After contacting corporate they told me there is a 50 dollar guarantee in deed and that they would file the objection letter with the Tupelo, MS store. I had to wait for the general manager to call me back though from the Tupelo store. I never received the call back and just got off the phone to discover corporate had issued me my 50 dollar refund. I will absolutely without a doubt not recommend the Tupelo location and will never do business with them again. That said I do commend Uhaul corporate for handling my issue.
1 9 years ago (12-07-2017)

This was a great place to do business with. Needed a hitch for the truck I bought my wife a few weeks ago and had to leave town bu lunch. They got it done quickly and was cheaper than all the other places
5 10 years ago (23-03-2017)