Ulta Beauty

Customer service is absolutely fantastic. I’m always greeted by a smiling consultant and a polite questioning if I need help finding anything in the store. I came in once looking for a primer well suited for acne-prone skin, and the consultants teamed up together to help me find a product. Great collection of drugstore beauty products and high end items as well, plus supplies for hair care and bathing (sugar scrubs, body washes, etc).
5 7 years ago (28-03-2018)

Manager is so mean... I feel like if you hate people ...go find a desk job! if you are a manager you have to be patient and answering people ... it's all taking care of customer need.. don't come to work looks like you're hating your life... I really wonder who promote her to take up managing position
1 7 years ago (06-05-2018)

Wife loves getting her makeup supplies and having her hair done here
5 7 years ago (28-04-2018)

I had outstanding customer service from Emma today. She noticed that the foundation I chose was not the same formulation that I am accustomed to using. She also noticed that my eyebrow product was too dark and would not produce the desired result. I was WOWED to receive such personal care in an era of 'self checkout'.
5 7 years ago (26-10-2017)

Worst customer service EVER. They state that walk-ins are welcome at their salon. They are open until 6:00 on Sunday. Arrived at 4:00 with my daughter. One person waiting. Lone stylist plucked her own eyebrows, then swept floor. Then asked waiting person, "Oh, did you want something?" She did. A trim on a mane of curly hair. Then stylist looked at me. "I'm not sure if I can take you today." I was there with my 10yo daighter who needed a trim on straight hair. Then she agreed we should come back in half an hour. We shopped next door, saw the mane lady walk by done after 30 min, and went back to find the stylist walking out the front door for the day at 4:40 (store and salon open until 6:00.) "Oh, I didn't get a lunch so I already punched out for the day." Manager: "Yeah, she had to punch out before 5:00." Me: "Why do you have published walk-in hours until 6:00?" Manager: "Oh, that's only if someone is here." Gah! No apology. No offer of appointment another day. No free sample of lip gloss for my very disappointed daughter. We'll never be back! Just lost my DevaCurl purchase dollars for life. Way to go, millennials!
1 8 years ago (06-03-2017)