Ulta Beauty

I got my hair done Friday, May 4th - it was my BIRTHDAY - I spent 7 hours in the salon chair for me to get NOWHERE near what I asked for. My hair was bleached for 3 1/2 hours. It is completely damaged now and breaks off every time I comb it. It was my birthday weekend and I spent all weekend at home because my hair is absolutely horrible and I cannot do anything to it. Sarah - the salon manager - told me I could get a refund or have them fix my hair but they couldn't do both for me. I paid $22 on Thursday for the small amount of bleach that was put in my hair that day and couldn't get that refunded. I couldn't get my tip refunded either after learning that the stylist had been posting on FB that she was annoyed and needed a hydrocodone for her migraine - these were posted WHILE I WAS IN HER CHAIR. Kyle the GM could not even look me in my face or did not apologize. Sarah did not apologize after seeing my hair and after simply looking at it she walked away and that was the last I saw of her yesterday - just a quick look at my hair and she walked away. I do NOT recommend anybody to go to this Ulta.
1 7 years ago (06-05-2018)

Great quality product and amazingly friendly and helpful services! I got my hair done there and Sarah Bauer was my hair stylist and she did an amazing job styling it and making great conversation! I also got a facial and brow waxing by Caroline, and she was very nice and walked me through and made my eyebrows look amazing! I also thought the management was very helpful and involved with their customers!thank you ULTA, for giving me a great experience!
5 8 years ago (06-01-2018)

I don’t typically post negative reviews however after paying $38.00 for a hair cut I feel this review is a must! By far, the absolutely worst haircut I have ever received. I asked for a bob cut, slightly stacked. I should have left with only parts of the back of my hair cut when the stylist asked another stylist how to put layers in a bob cut! Really?! But who am I kidding, I literally left with parts of the back of my hair not cut...!before leaving I told her my hair was uneven... she took a snip at the front... how she was able to miss the 2” difference is beyond me! Oh and I asked for it to be between my shoulders and chin... one side was midway, one side chin! needless to say I came home, looked in a mirror and burst into tears. I called the salon at 6:05 on Sunday when I got home. They would not be able to “fix” my hair until a week from now unless I could come in during my work hours. Hello! This is why I came on a weekend... all in all worst haircut in 34 years... waiting to see if the manager calls me back tomorrow like I was promised... not worth .38 much less $38.00!
1 7 years ago (05-03-2018)

I have always had good experiences with the staff, and they know what they are doing! I like it that they are honest about how well a product will work. Ulta has the best selection of makeup in Rapid City.
5 7 years ago (08-03-2018)

I've had two facials from Caroline and I am very impressed with her knowledge and talent. I highly recommend her and I will definitely go back to her.
5 7 years ago (11-03-2018)