Ultimate Wireless - Einstein Repairs

We setup Cox Service in Las Vegas and the service so far is good. Internet Speed are super fast and the store that helped setup our service was very helpful. When we arrived to the location the store was pretty busy and we waited for maybe 3-5 minutes. The sales rep was very nice and helpful. She provided us with all the information we needed and activated our service in 15 minutes. Everything is perfect. Thanks a bunch.

I came in to get my Cox service reactivated at my new address. 3 days later, I have spent 7+ hours on the phone/hold with customer service and Ultimate Wireless. The store lied to me about handling the process of deactivating whatever year-old+ past-due account was previously active at my address. I had to send them my lease agreement. I thought this would be close to the end of me having to deal with getting internet turned on. I was wrong. Cox told me, after many hours and representatives, many of whom had to be transferred to multiple departments and other reps themselves, that only the store could deactivate the old account. Alex told me they had deactivated the line but something was wrong on Cox's end. That for some unknown reason, my account was different than all the other accounts that have this same issue. That was 3 days ago. They also continued to keep the date I tried to activate service, the 27th, while on the phone Alex told me that the service would start when I connected the modem. This was a lie. I told him then on the phone that I didn't believe him and he responded that the only way to solve the issue was to call Cox yet another time. I did get Cox to fix this issue by giving me a small credit to cover the 2 days I did not use service. Misleading customers, flat out lying to customers, not taking responsibility for your mistakes and incompetence are just a few of the descriptions I can come up with. Go elsewhere. I hope you have a good day!

I got my iPhone 5s screen fixed here last week. It only took them about 15 min to replace it. My screen has been working perfectly fine since then, highly recommend it to anyone looking to replace their damaged screen.

, I have to give Ultimate Wireless 5 extra stars. Excellent customer service over the phone, thanks Diana, and in the store. Alex fixed my phone in a utmost timely manner, thanks Alex. Everyone at Ultimate Wireless are friendly, good spirits, the products are nicely displayed, very good prices, very clean. I will definitely go back there, highly recommended. Thank you so so much!!!

This place is awesome Will highly recommend to anyone with a broken screen. Got my iPhone 6 fixed fast! In just 20min and it looks like new.. The guys have a great personality

Stopped by the store to repair my iPhone 6 screen. There customer service was great and had my phone repaired in 25 minutes. Thank you for your services I will return with other repairs in the future.

My experience with assistance from an employee named Alex truly deserve my rating because he efficiently and thoroughly answered all my questions which gave me the assurance to use cox for my internet service. Thank you Alex for your excellent service.

I've gotten my phone repaired here and i was told the screens were high quality .My screen pops out of my phone , thats how low quality it is ! After a couple days or maybe even a few weeks your screen wont have lasted . I've been back and forth to this store 4 times because each time its been a problem . The customer service is the worst ive ever dealt with . I HIGHLY recommend that you dont go here for ANY services !

About two months ago I took a vacation to Vegas and ended up losing my phone at one of the clubs. I looked around the next day but I had to leave back to California that morning so I never found my phone. About a week later while at work, I received a call about my lost phone. It was an employee from Ultimate Wireless saying that someone had brought in the phone trying to sell it to them! The employee asked for my home address and had the phone delivered within a couple of days! I couldn't believe it... I couldn't believe the integrity and honesty of the associate at this store. I had figured my phone was lost but I had it back in my possession within a couple of days! It was an iPhone with the Find My iPhone app so it was locked and in 'lost mode' so as soon as I got it back it was back in working condition! Thanks Ultimate Wireless for your honest service!

I was in town last week and I broke my iPhone screen, I went into this place they helped me out really good. they seemed very knowledgeable and explained to me what was going on with my phone. they also warned me about other possible damage with the phone and were really good in communicating with me. Thank you Francisco for being very helpful.