United Fleet Automotive Repair Centers

I have my "regular" mechanic but when I just can't there ie forgot and am overdue for oil change, this United Fleet is awesome. Always nice gentlemen working at the front desk and on my vehicle. Even answered a non-oil change question without trying to charge me anything!

Very courteous ,friendly, professional, affordable service. Quality workmanship from the guys in the shop. Highly recommendedServices: Engine repair

Took a while but they were pretty polite and professional. Did a thorough inspection even tho my oil change was a coupon and I didn't pay pull price. I'll be going back for future services and would pay full price...very reasonable.

Excellent service and the thing that sticks out is they care about doing things the right way!

Took car in for maintenance, and possible brake work on Wed. Was told it would be Fri or Mon before it was done. Called me yesterday, Thurs, to tell me all the work was done and ready to go. Very pleased with service and staff is awesome!

Very fast service. Fellas behind the counter were very courteous. Definitely call ahead to make sure they can get you in. Most likely will need to make an appointment.

Went in last week to figure out how much to repair rear shocks Derek there said they would half to look at it. So made appointment for today and went in this morning and they charged me a 70 dollar diagnostic fee. At no point In time did Derek ever tell me there was gonna be a fee. Its been 4 hours now and I still have not received an estimate. Don't think I will be going here again seems shady to me.

A great local Des Moines business to get a fast reasonable oil change for your vehicle! They charge $25, get you in & out quickly, & do a great job! They also do fundraisers within the community as a way of giving back! I really recommend giving United Fleet a chance!

Horrible experience. Will not being going back to the 63rd street location. Called last week to make an appointment to get my engine steam cleaned and an oil change. When I called they told me the day was wide open and I could drop off anytime I wanted. I dropped my van off at 9am and asked how long they thought it would take. The guy at the desk couldn’t give an exact time frame so he asked the GM Ken Roberts and Ken told me at least half a day. No worries I just needed to know if I should haul my kids car seats with me or not. By 3pm I hadn’t got a call regarding my van so I called them and asked for an update on the van. I was put on hold for 4-5 mins and when they came back on the phone they told me they hadn’t started on the van but should be starting on it soon. After SIX hours not only had nothing been done but there was no communication to me that it hadn’t been started. I wasn’t very friendly to the man on the phone and told him don’t worry about it, don’t touch it, I’m coming to get it. When I got to the shop Mr Ken wasn’t around so I asked to speak to him. He came out and acted like it was a big joke and said something along the lines of this isn’t a drs office, it’s a car shop. He made some excuses that heavy work loads came in and they couldn’t make it around to my van. I asked why do you even take appointments if you cant make it around to them? No answer was really given. I have seen Ken in action on previous visits and have not been impressed with his interactions with his customers, employees or simply answering the phone. I am a woman and cars aren’t my expertise, but I am fully aware how a business should run and this is far from it. If they would have communicated with me throughout the day or told me right from the beginning that today was going to be busy and they might not make it to my van, all would have been well and I would have rescheduled. Not the case. I will not be going back to this specific location.