US Express Moving NJ

Do not use this company!!! My aunt used them to move from Queens to Florida and she does not have one positive thing to say about them. They charged her double what she was quoted, her stuff arrived 8 days after the window she was given, and boxes were lost. Furthermore, when one of the boxes was found (about 2 weeks later), they still refused to send it to her. They lied and told her it was just found 2 days ago but meanwhile she had an email from the company stating that it was found over a week ago. She spoke with the owner, Ben, and he was extremely rude to her. It was overall the worst customer service she has ever experienced and she hopes nobody will make the same mistake she did by using them.
1 7 years ago (27-05-2018)

Long story short: in our experience, the movers are OK, get the job done with no issue (We did our own packing so that's not a high bar). But their fee estimating is not accurate, charged us more and didn't stick to their words. Avoid the company. Here is the story: We hired US express moving in November 2017, to move from one house to a bigger one in same neighborhood. The quote was given OVER THE PHONE. Since the estimator didn't actually see the stuff to be moved it was communicated AND AGREED that the estimate was on an HOURLY bases with 3 hour miminum and ticks at half hour increment, but as a quote/estimate it was tentatively for 6 hours. I had called again to make sure that the rate was a per hour rate rather than flat and that the actual cost will depend on how much time ACTUALLY spent on job. On moving day, the picking up took 2 hours, and the movers collected the entire 6 hours before they start the drop off, so we paid for 6 hours. The move was completed in 4 hours, (sort of expected if picking up takes 2 hours and the drive is really really short). I contacted them back about the charge of the extra 2 hours, they won't give it back to me, saying that their claims department will handle it. I contacted all names /phone number/ email given to me, no response and no further contact from them. They charged us 50% more than what was agreed on. Bad business. Avoid.
1 7 years ago (21-02-2018)

The gentlemen who moved us yesterday were great!! They were very professional and went out of their way to help in every possible way. My hat off to Enrique and the guys,would highly recommend US express moving.
5 7 years ago (01-09-2017)

Absolutely spectacular! Ivan did our quote and was right on the money with man power and time. The guys were quick, efficient, careful, and super polite. Can't say enough good things about the crew. They put in a long day and worked hard from start to finish. Would recommend to anyone.
5 8 years ago (08-04-2017)

The move was efficient, cost was low. - Arrived/finished the job on time. - Very efficient, professional and friendly. - Handled all my belongs with care. - No hidden fees - quoted price is what I ended up paying. Highly recommend US Express Moving NJ
5 8 years ago (10-03-2017)