Ute Cab

Do not use this company! Be warned! They will keep your money even if you don’t use their service. I cancelled a reservation and I still got charge $83 fee, they claim it was a hold but I never used the service. I called their management office twice and they always say they will call me back and they never do. I would really appreciate a refund, it’s been 2 weeks.

We reserved yesterday for a cab this morning at 6:30 to go to the airport. When they were not there we called and dispatcher said cab was just leaving the airport and it would be 30 minutes. We reminded him that we had a reservation and he replied “ people don’t understand that we are short staffed.” I asked if there was another cab closer and he repeated the above and hung up on me. The time to tell me that they were short staffed would have been when we were reserving our cab or at a minimum a call in advance to tell us they could not come. We missed our flight. We will never use Ute Cab again. Horrible experience and no accountability for following through on committed reservation.

All of our interactions, and their service have been very good...even when we have had to cancel. Their services for wheelchair and mobility scooter are very good.

I would put 0 stars. I was discharged from the ER and waited 6 hours and all they could tell me was that they were waiting for someone to be in the Murray area to pick me up. 6 hours and no driver was ever in that area???? This wasn't the only time I had to wait for hours on end for a ute cab. Ridiculous. And the dispatcher was rude about it when I asked why no driver was available within the 6 hours I was waiting. I ended up walking home from the emergency room at 2 AM.

Chronically late whenever we've scheduled them. We schedule them an hour before we actually want to leave and even then they have been so late as to force us to pursue alternative transportation. They've even failed to show up at all once. After that I'm leery of trying them ever again. Late once, ok, but late every time for several weeks? Nope, done.

I don't know when what world it's okay to hang up on somebody when they are the ones that got it wrong to begin with. I ordered a cab at 12:20 p.m. they said the cab would be here in 45 minutes it is now 1:30 p.m. and I called to find out where they were at and he said he didn't see me in the system so he had me put on hold for about 5 minutes and when he came back on he said I'll send someone else and hung up. I have I tried calling back and now the phone is disconnected I have a feeling nobody's going to show up. If they do show up I'm not taking the ride because there's no point in me going I'm already late. So that his problem for hanging up on me.

We scheduled a car at 6:00 am so when it did not show up by 6:10 am we called to check in. The dispatcher said it will arrive in 10 minutes. Well, 10 more minutes passed and there was no car so we called again. The dispatcher said 20 more minutes. It was getting close to our flight time so we were considering getting a Lyft before the Ute driver showed up at 6:46 am. The driver, an older Bosnian guy, acted as if he didn’t arrive nearly an hour late and never apologized. We barely made it to the airport on time. If you need the stress after your vacation then book your car with these clowns.

Took forever to answer the phone and once they did I was actually hung up on. Then when the cab finally arrived an hour and a half later, I had to pay ten dollars to the guy for him to wait for me and my newborn baby at Walmart. On the other hand, there was a really nice older Caucasian man that gave me a ride to my clinic. He was really nice to me and I asked him if he could wait for me and my baby for maybe five minutes he said of course in a very friendly way!! Then when I got back into the cab I was never asked to pay ten dollars for the wait. This cab company is very based on the day and who is driving. So it depends sometimes there are really nice drivers like over guy actually didn't even charge them five dollars owed for the trigger from my apartment to Walmart! I've had more good experience than bad. I'm giving two stars for the phone calls because they take forever to answer someone's never even answering, then being hung up on, and the man in the phone was rude as well as the driver that showed up and charged me ten dollars to wait at Walmart for maybe fifteen minutes.

Answering our call took about 5 minutes after 3 tries. The taxi never made it at my home and didn't call back either. Dispatch sounded new on the job and was hard to understand. They don't take big bills so make sure you have small bills and no credit/debit cards. Karachi, Pakistan has better taxi service.

I scheduled a pick up time over an hour and a half before they were supposed to show up. I called 10 min and 20 min after they were supposed to show up. They told me over the phone they “were really busy and trying to get someone over there”. I almost missed my flight, PLEASE do not use them if you need to count on them showing up!