Vacation Express

I booked a trip through a travel agent who used vacation express and when I was unfortunately unable to go on the trip, and needed to cancel, vacation express made the process a living nightmare. My travel agent has refused to give me the booking number or any information pertaining to the flight so I decided to call vacation express directly to see if I could remedy the situation. I was transferred to a specialist named Richard and he was rude and arrogant. He spent the entire call talking over me and interrupting me. He got an attitude with me when I was simply trying to see if there was a work around that didn’t involve the booking number since my travel agent wouldn’t give me that information. Based on this interaction and some other things that have happened involving a mishandling of money, I will never use them again and I won’t use travel agents that use them either. Vacation express is incredibly unprofessional, disrespectful, and not helpful. Beware of using this third party company. Book direct or use another company and save yourself the headache.

If I could give zero stars, I would. I was apart of a bachelorette group who booked a trip through a travel agent who used vacation express and when we were unable to go on the trip, and needed to cancel, vacation express made the process a complete nightmare. My bachelorette group and I have been dealing with this ordeal for over 2 years to get refunds. We’ve been given the run around by talking to various representatives at Vacation Express, being told that we would have to go through Delta to get the missing funds which was false and other excuses to avoid providing refunds. Based on this experience, I will never use them again and I won’t use travel agents that use them either. Vacation express will cause you nothing but stress, a loss of your money and an unpleasant travel experience.

Delta canceled our flight to Aruba with the option to travel a day later—which we agreed to. Vacation Express said they would help us push out our hotel dates by a day on each end to accommodate the flight changes. It’s been over 48 hours, and they told us they “verbally” made the change with our hotel Hyatt but never sent us anything in writing. When we called the hotel to confirm, they gave us our original dates and said nothing was changed. When we called VE back, they gave us the runaround, pointing blame on our wonderful travel agent and left us waiting on hold for over an hour. We tried handling the changes on our own, but the hotel—who we have called 5+ times—tells us they can only amend the reservation through the original booker, Vacation Express. So here we are in limbo wondering when we are coming back home and hoping our transfers to/from the hotel were updated, but we have no answers. We will be at the airport in 12 hours. This is unacceptable.

We had a amazing time! We read reviews and were a little bit scare. But since I booked our trip the Customer Service was super, got to the airport and the service also was good. We also booked the transportation with Vacation Express, got to the aiport and they were waiting for us. They gave us good information on our way to the resort. Resort was amazing! Good service and the staff is very friendly. We bought an excursion also and we had a great time. I will recommend to buy excursions at the resorts. I bought before thru the place website and when I asked I will have safe 35 per person. So, always check with your resort agent! Thanks!

They got us a great deal for a week in Mexico for my son's wedding and we can't wait! We appreciate all of the help and support. Thank you!

I was promised to a refund due to unable to go on my trip and I probably spoke to every rep who All gave different answers. My agent was not of any help, never went over terms and conditions or said two words only took the money stating she wanted the commission. There were no reps that spoke or understand good English and feel this company should be investigated!!!

We had a fantastic time on our 10 year anniversary trip to Riviera Maya with Vacation Express. It was my first time out of the US and they made the process so easy. We didn't have to think about anything more than what we wanted for dinner for seven days. The resort was great, excursions were incredible, and everyone we met was friendly and helpful. Great time.

Horrible horrible vacation with 6 hour delay by airline ran by Vacation Express. Hotel was horrible. Dirty!! Food horrible. Excursion booked through Vacation Express was horrible. Boat broke down. Explained everything and nothing done to rectify.