Valley Xpress Rent-a-Car

Called all over Vegas today could not find a rental car then voila all of a sudden here shows up Valley Xpress. Come to find out, owned by very nice couple, Tom and Barbara she's from my back East hometown. He is a native of Las Vegas, born and raised. Happy with their customer service, and ease of car rental. Definitely give your money to these guys and avoid the corporate greed.

I was in a bind and needed transportation right away. Barbara was so helpful over the phone we set a time and I came in. It was hassle free and I met Tom who would assist if the car had any trouble. They provided excellent customer service.

Amazing service through entire process from start to finish, including our deposit refund. Will be using this location for future rentals. Thank you for making it so easy to rent a van for our family weekend!

This was a very negative experience. The rentals were cheap because of a lot of hassle that quite honestly wasn't worth the price. First, we had to bring proof of insurance and then even change our deductible once we got there. Really? This wasn't mentioned before we started our trip. If I hadn't happened to have had in on my phone already we would have been SOL. This was a minor inconvenience but the big issue happened next. Then as I did the inspection, we marked off all the nicks and dings we saw in the car. The lady didn't like this. So much so that she made her own report and asked me to sign it. Her report of course had no marks on the car inspection report. I spelled a rat and declined and told her my inspection showed the true condition of the car and this is the one I would sign. We were trying to rent for 34 days or so. But apparently they are only capable of renting for 28 days at a time so I had to come back in and sign a second contract. What a waste of time. When I did the original inspection the car was on empty and I took a picture of the gas tank just in case. Sure enough, when I turned the car back in my inspection report was gone. She had thrown it away, and replaced mine with hers and forged my signature. The worst part is that she had marked the car's fuel WAY UP, more than 1/4 tank so that the I would get charged for the missing fuel when I returned it rightfully on empty. I called the manager and offered to show him the picture of the tank. His employee was caught in a big lie. To date this lady is still employed and I have no idea why. I still have proof of her lie They also charged a huge deposit. We were given a car with a check engine light illuminated.

Tom and Barb are so nice. Rented from them intermittenly for years and always satisfactory service and information. I finally purchased from them. They worked with me on the down payment and i have had the car almost a year with no major issues. I recommend them for all car needs rental and purchase.

Did a CASH DEPOSIT rental. I was worried based on other reviews I read from different companies but VALLEY EXPRESS was awesome to work with. Exactly what they promised. Got a great minivan. We'd definitely recommend them to anyone and would rent again from them. Try them... you won't be disappointed.

Tom and his staff are good people. I needed to rent a vehicle with cash when my debit card was stolen. I went to another cash place that tried to jack up the rate I was quoted over the phone. Tom sent someone to pick me up and gave me a better price. It was like dealing with a friend. Thanks Tom...

This car rental place is absolutely wonderful. They accept cash deposit and payment and are by far cheaper than any of the many other car rental places I called. The employees were very personable and honest and we WILL be using them again. No complaints here.

This company sucks! They will find lilttle things to take yea money. They charge me and my 150.00 for one day. The lady that sits at the front is a complete ass hole. When we called on the phone she told us 300 deposit and when we got there and she seen us she said the deposit was now 400. She is racist. She kicked me my wife and kids out in the 100 degree weather. And the guy is just as bad. Please don't go here take it from me it's not worth it. I would rather walk than to go there and rent a car.

I have been renting from them for a couple months. Not once have I had a negative experience. They are incredibly professional and they have worked with me when things come up, as well as taken a payment over the phone when I couldnt make it in.. I've used a few local places and hands down I'll never use anyone else again!