Video Only

Even before moving to the South BayI in 2007, I've heard there commercials on the radio for a long time, but I've never been to the store. Since I wanted to replace my 14 year old plasma still worked fine, but it would generate so much heat I started researching OLEDs and decided on the LG C1 65". The lowest price was the same at Costco added a warrantyand Best Buy, but read some reviews about Video Only and their great prices. So, I called and talked to Reggie - he was great - I never felt pressured as he talked to me about the TV and showed me Dolby Atmos sound bars which I didn't buy, but I'll be back and I'm glad I did. Even with an added warranty, I was able to save several hundred.

Doug was super helpful in getting me set up with a new TV. Got a good deal and a lot of good information during the shopping process.

Great service from Mike I think via the phone. Helped explain the different models and pros and cons. Paid for delivery and installation by Jeff.. Was done quickly and professionally. Their price was a few hundred less then Best Buy too. Glad I bought my new TV here. Way better experience than going to a big box place or just ordering it online. They know what they are doing. If you are looking for a new TV make sure you check with them or ‘you’ll be sorry’.

Did my research on the TV is wanted. An LG OLED. Manager Doug set me up with what I wanted $500 below COSTOCO and Best buys sale price. AND threw is a wall mount for free. If you buy anywhere else you are blowing your money. Thank you Doug.

I was skeptical about this place because my dad only ever heard about it on the radio. But the prices online were fantastic compared to what I saw at other competitors like Best Buy and Walmart so I wanted to give it a shot. I talked to Reggie after I got there and he couldn't have been more helpful in answering my questions about the TVs and the services they offer. He was very knowledgeable and patient while we made our decision and he made the checkout process very easy too. I'm very glad I tried out this store and I'd easily recommend it as the first place anyone should check out when they want to get a new TV.

I had an excellent experience at Video Only in Mountain View with Reggie. I needed a new receiver. Reggie showed me three options and recommended one. I took his recommendation. It appears to handle all my audio needs TV, phono, cd, tape, and DVD player yet it cost less than the one that I purchased 9 years that recently quit. Reggie even checked the specs for my 9-year-old receiver to ensure that the new one would fulfill all my audio needs. I appreciated that extra effort. My current TV was a 12-year-old plasma that still worked but was nearing the end of its life span. I had in mind a TV that I would consider purchasing – one that four video experts had recommended as the best. But I wanted to see what Reggie recommended so I asked, and he took me to that exact TV. The price he offered was a good one, so I bought that television. The entire experience was brief but productive. I was in and out in a relatively short time and I value my time. Reggie was very professional. I learned that Video Only does not have their own installation, unfortunately. They offer an independent contractor to install, or Reggie can install. I wanted the new TV mounted on the wall to protect it when the next big earthquake hits. The cost was $540 to install the wall-mounted TV, program the receiver to operate all the audio equipment, and take away the old TV. Whether purchasers should consider hiring someone else to install, I have no wisdom to offer, but it is worth consideration. One thing worth noting, it that Video Only has a huge showroom and it is filled only with video equipment, such as TVs, receivers, and soundbars. So they offer a huge selection of products that general electronic stores might not be able to match.

Customer service is absolutely unbeatable. We had the worst-case experience of having our new soundbar die within 10 minutes of installation we had it and our new TV installed by VO's installer, and, very shortly after, much more devastatingly, the TV died. We can only speculate that the soundbar failing caused the TV damage; we know of one other person who had the exact same soundbar die but it didn't take out their TV!, but we really don't know. Video Only made it right. They sent the installer back out with a replacement TV. The installer even tested the outlet that the surge protector was plugged into, and it was fine. We had to bring the soundbar back to swap out on out own, which they made perfectly easy. If we had bought through some big box store, we would have had to deal with the warranty, replacement, probably shipping, all of it, on our own. Our worst case scenario, which would otherwise have been an absolute nightmare, was handled spectacularly. I am so incredibly glad that we went with Video Only! As if that wasn't enough, their price really was the best we could find. The installation pushed it up to equally expensive as a big box store, but that's only because we live so far out of town. If you're actually in the Bay Area, installation will be inexpensive and the total price will probably be way better than other stores. We will definitely do business here again, and will be recommending them.

Really refreshing to having salesperson that has great knowledge and understanding of the TV's. Big thanks to Fred for his guidance and professional help in picking out the perfect TV for my application. Almost forgot they truly do have the best prices in the Bay Area.

Very good experience. I'm never enthused to go shopping for TV equipment, but I can't say enough good things about Michael and my time in this store. He was very knowledgeable and helpful, and he made this a hassle-free experience. The prices were very reasonable and I will definitely make this my go-to place for TVs, soundbars, etc.

I worked with Donnell and have made other purchases from Video Only but came here to say their customer service and prices are incredible. With every purchase, they have always been knowledgeable, friendly, and helpful. I purchased a sound bar in November and the manufacturer didn't have an expected delivery date for Christmas when I checked back in two weeks later so Donnell upgraded me to the next model for free so that I'd have the gift for Christmas.