Vision Source Eyecare

Reviews, get directions and contact details for Vision Source Eyecare

Address: 1518 Walnut St, Kansas City, MO 64108, USA

Phone: (816) 474-1916

Website

State: Missouri

City: Kansas City

Zip Code: 64108

opening hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:30 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

My first impression of this place was great. Dr. Bales was very patient and friendly. The equipment seemed new and clean.  The girls who helped me were very nice and helpful  A couple of days after the first appointment, I went back to pick out my new glasses. They told me I'd get them within 2 weeks. However, after three whole weeks went by, I decided to email them to check on the glasses, the guy calls me back to tell me that for some reason they never placed my order. They try to make up for the delay by offering to let go of a 90 dollar balance I still had with them and tells me I'd get the glasses in a few days. It's now been a whole month since I first ordered the glasses and still haven't received them. Would recommend the optometrist, but will not be ordering my glasses here again.

 7 years ago (08-03-2018)

The optometrist is patient and informative. I got my glasses in 10 days. I've gone here the past two years with no issue. They do try to up-sell you to tint your glasses but aren't aggressive about it.

 7 years ago (26-02-2018)

The Dr not only was patient with my very bad eyes, she informed me of a federal program that got my contacts at almost no cost to me! I thought the team at the desk were great. as well.  I didn't care for the gentleman who was "selling" the glasses as he didn't seem to have any interest in helping me, but I wont count of stars for 1 dude on a bad day. I'll see them again!

 7 years ago (15-11-2017)

I decided to visit Vision Source Eyecare for my yearly vision check-up and contact lens prescription.  I chose this location because it was close to my place of work and they allow for lunch-time appointments on certain days of the week.  

I made my lunch-time appointment for several weeks in the future and got friendly reminders and a courtesy call as the appointment day drew closer.

The appointment was fast and easy.  I checked into the location, filled out some paperwork, and was promptly seen by the optometrist with little to no wait.  The exam lasted for about 30-45 minutes.  

During the exam, I had expressed dissatisfaction with my old brand of contacts due to dryness at the end of the day and asked about her thoughts on Lasik.  She offered to recommend a few surgeons to me, which I turned down.  The optometrist also suggested a different brand of contacts, Bausch + Lomb, to try and provided me a sample pair.  She informed me that if I didn't like this brand or was unsatisfied, don't open the boxes I order and I could bring the contacts back.  I was given my prescription and an option to purchase my contacts.  She also informed me of a rebate on these contacts.  I decided to purchase the contacts with that offer and the assurances she provided me.

After trying out the contacts, I immediately experienced the same dryness of the contacts at the end of the day.  I was discouraged and explored other options, namely Lasik, and decided to move away from contact lenses.  I left the lenses I ordered unopened, did not submit the rebate, and kept the receipt so I could take them back.

I contacted Vision Source Eyecare to return my contacts and was shocked to find out that they did not actually take refunds on contacts even though it was within 30 days of my exam and ~14 days from when I received my contacts in the mail.  There was a misunderstanding regarding what the optometrist said and what was meant.  The policy was that I could bring the contacts back and switch it out for a different brand, not for a refund.  

I was quite upset as that was not my understanding.  However, after a few phone calls, the owner of Vision Source Eyecare gave me a call and informed me that he was working on revising the policy as this was not a situation they see very often.  After a few days, he called me back and reassured me that he took a second look at their return policy and decided to make it more customer friendly to allow for flexibility when customers are unhappy with the product.

Although I was initially upset, I am now a very satisfied customer not only because the service they provided was top notch, but they were also willing to work with their customers to resolve any issues they may have.  I will be coming back for my yearly check-ups and will be recommending to my friends, family, and co-workers because of their high quality of service.

 7 years ago (03-04-2018)

Love Dr. Bales and the staff! Great place and great service. In and out quickly and always on time.

 7 years ago (28-02-2018)

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