Visionworks

My clumsy self stepped on the glasses that I bought from Visionworks not a month ago and bent them. But surprisingly, they held up and didn't break, but the screws came out. I took them back to Visionworks to see if they could get repaired, and they got them repaired as good as new for FREE. I will absolutely be a re-occuring customer.

I’m not the type to leave a review but the treatment I received today called for one. I scheduled an appointment a week before my appointment date. Filled out all the necessary paperwork and provided my insurance information. Just to get get there and have them tell me my insurance is out of network. Oh and I wasn’t greeted all when I walked in just a lazy “yes?” Like I was bothering with my presence. Before leaving I asked why I wasn’t contacted so I didn’t have to come all the way here and with no apology she states it’s because of there system. But it’s the same system that sent me over 5 messages reminding me of my appointment. But y’all couldn’t call me??? That front desk lady needs customer service training immediately. Very nasty attitude.

Worse experience ever!! Arrived at my appointment and was told that they couldn’t see me because I was 5 minutes late. I asked to speak to the manager and she told me that my appointment actually had to be cancelled because their machine was down they couldn’t be bothered to have called me to tell me this beforehand. I rescheduled for today, and on my way to the appointment was called to say that they urgently needed my insurance details before the appointment or I would have to pay out of pocket. I raced to the store, gave them my details, and then was promptly told that they couldn’t see me because the machine was down again. No apologies for wasting my time twice!, staff very rude and unhelpful. Save your time and do not go here.

I don't review often but this merits feedback: I received 5 texts & 5 emails auto-reminders in the days leading up to my appointment. This was mildly annoying, sure, but I can tolerate a bit of spam or could have opted out, but what's the point of the reminders if I show up to my appointment 5 minutes early only to wait 40 min after my scheduled appointment to actually be seen. And look, I know places run late - I can deal with that. But what mostly frustrated me was that even though I arrived early it took the two associates working the front sales area 15 minutes to even acknowledge my presence and check me in for my appointment since they were handling fittings/glasses sales. Not one "someone will be with you in a moment" from anyone, nor was anyone the front reception desk to let the optical tech in the back know I had arrived. Maybe have an iPad self-check in at least if staffing seems to be an issue? Then after waiting for 40 minutes, the optical tech that took me back said NOTHING about the long wait and really didn't have much to say to me at all except usher me through the tests in silence. Come to find out that this was one of 3 people I would see in my visit - the two others being a tech and a doctor that were there virtually telemedicine. Look, I'm all for finding better and more cost-effective service-delivery methods for healthcare -- but this felt disjointed and void of human contact/customer service that one is accustomed to in healthcare. I skipped looking at new glasses because I had already wasted so much time at this place.

Amanda at Visionworks Roseville was incredibly helpful in getting my contact lenses order placed and was very kind, patient and knowledgeable. Will be visiting soon to buy glasses. Thanks for your impeccable service!

After reading the reviews; I feel much better. Their customer service is truly awful. They make you feel un-welcomed. The rep told me that my insurance doesn't cover the lens and recommended that I contact my insurance. I simply went to a different visionworks location and no issues. Poor leadership at the Rosedale location I guess. Avoid this location.

Very bad experience. We brought our prescription to them and they placed the wrong prescription order. We waited 2 months to get the glasses. It was the wrong prescription. The old lady there who claims to be the manager is very rude. She has no customer service skills. No apologies nothing. We saw how she treats people of color and she is very rude. We want to file a complaint she refused to give us who to contact. Please don’t go to this business. It’s waist of time.

I will preface by saying that I have always had a good experience at this location until this incident. It is this incident with "Leah", who to my understanding has caused the business to have to apologize for more than one mishap, that will give me pause when I think of ever returning to this shop. In July I went into Visionworks Roseville and was treated well. The doctor was efficient, I was given the help I needed and even offered a pair of frames that I ended up purchasing and have been pleased with. The doctor even informed me that computer glasses were an option and I was intrigued because I spend many hours working on a computer and my regular glasses nor my bi-focals work well when I am at my desk. I was anxious to try out that option but the staff suggested to use an old frame since I would only be using them while I work at my desk. I would be able to save some money so I held off until I could find an old frame at home that I could use for this. And this was the end of the good experience. Fast forward to roughly 4 months later. I found an old frame and ended up at America's Best instead because I had also found an additional frame I wanted to have as an alternate/backup pair. I called Visionworks to have my prescription faxed and was told they had no fax or that their fax wasn't working. I asked if they had an email and was told that they did not; that I would have to drive there to pick it up. The staff member who I spoke with then asked me when I had had my eye exam. I gave the exact date in July along with my birthdate, name, address and telephone number when prompted. When she initially couldn't find my prescription, she asked multiple times for the same information, seeming baffled that she was able to find my "work order" as well as the doctor I saw, but not the actual prescription. While all of this was transpiring I went back to my car to see if I had possibly left the paper copy in my visor, which I had not. I thought of a couple of places at home I may have placed it, but wasn't confident enough in knowing for sure. Normally getting a prescription faxed over has never been an issue so I didn't think much of it when I misplaced the original paperwork. The staff member continued to scour through their database, both the old and apparently a newly upgraded system. She kept returning with the same response in that there was no record of me. I asked what they would be able to do considering that I had not only purchased glasses from there, but had paid out-of-pocket for the eye exam. I was informed that I could come back for another exam at my expense. I am pretty sure my response was sheer confusion along with thinly veiled irritation in how I would be expected to pay for an exam for a second time and in essence be penalized for something that was not my fault. I was told "Well the doctor is performing a service and you would need to pay for that service." I commented how there was obviously a larger concern than just my information being missing. "How many other customers did your system not port over when you guys upgraded?" To wrap this up, no satisfaction was received on this call. Even when I suggested she speak to a manager or something and find out what their plan for remedying this situation would be. I was told she would continue looking into it but it might take a while. I told her I was trying to burn up my FSA before the year was over and was met with the same burdened sighs and given no idea of when I could expect an answer on this. At least an hour wasted sitting across town, unable to order my new glasses that would ultimately cause another delay in the end. It ultimately took me more than 2 weeks to etch out another time in my own schedule to have time to get back in to the shop for my glasses to be made. What a clusterfk.

Worst customer service ever. I booked twice. First time I called for an hour and they never answered there phone. Walked in and I didn’t even hear the phone ringing because they didn’t realize their phones weren’t on! How do you even operate a business? They sat around like a bunch of lazy employees and looked at me like I was in the wrong. All the employees look horrendous and not sure why I even booked a second time. Second time, I was driving from work in rush hour traffic and was 12 minutes late.They refused to see me. I would not recommend this place to anyone. I wish I could give them negative stars.

I made an appointment for when they open, 10:00 AM, and I got there a bit early. Then, minutes before my appointment, they called me to tell me my appointment was canceled due to their "machines being down." Whatever that means, I do not know. She told me that they'd been down all weekend, but they had all hoped they would be fixed by now by magical elves, perhaps?. I should have listened to the reviews about this location before hoping it'd be different for me.