Walgreens

I wanted to S/O Mark and Joe at this Walgreens location. I was having such a bad day and just needed to easily access my medication. They both were extremely polite and went above and beyond to provide the excellent customer service I would come to find out I needed. Thank you Joe and Mark because of your kindness, care and concern my day is much better. Also S/I to Shane the cashier for giving me something to laugh about. God Bless you all !

DON'T WASTE YOUR TIME WITH THIS STORE! The staff in the pharmacy are the worst. The pharmacy manager wouldn't even take a minute to understand the overwhelming situation that he and his staff put me in. He was prejudice against me because of my disability and refused me service. I pray the corporate office will read this and take action so no other seniors like me have to suffer the mental and physical anguish at his hands. In the past, I tried to talk to the store manager, Dan, he has no sense of customer service. . Because of him, I had limited myself to only using the pharmacy at this location. Please see other reviews about Dan. Background: When I call to fill a prescription, I cannot count on them to actually fill it. This has happened to me multiple times. They waste the customer's time by not having it ready. Then I have to ask it to be filled again and guess what...last time I tried to pick up one in particular for the 3rd time they had a sign stating the pharmacy will be closed the rest of the day, again wasting their clients time. The fourth time I tried to get this particular prescription filled they told me they were out of stock now, I'll have to check back in a few days, like they don't understand how their inventory works. There's a particularly a hateful woman in the Linwood store that could not care less about a disabled, senior customer who really needs her medications. She doesn't care and the manager doesn't care that I've attempted four times to my prescription and that three times it was Walgreens fault. According to the manager I'm not allowed to get upset about this outrageous incompetence or demand better service. In fact, he made it clear that he doesn't intend on assisting me in any way.

You will get profiled and judged the minute you walk in the store. The talk skinny white male employee with brown hair is very impatient and rude….for no other reason than him treating customers that way because of the store’s location and economic status. Why add to an already challenging situation? You work at a pharmacy where we come to for help. Not to be hurt! Have the decency to treat others like you would want to be treated. Or quit your current job and go work as a carpenter or something.

I had a prescription transferred over to this store being told it would be ready at 4pm yesterday. I arrive at the store to find that out was drive thru only after walking in. Waited in a line for approx 40 min to be told that they were out of stock on the medicine. Like I couldn't receive the courtesy of a phone call to notify me of this??? Very incompetent and unprofessional in my opinion... Waited on the phone for approx an hour tonight to get my prescription transferred to another location and find out the pharmacy was closed the whole damn time!!! How can this be allowed to happen??? Again, inconsiderate and unprofessional!!! Never again!!! No more Walgreens for me!!!

I WILL NOT USE THIS WALGREENS LOCATION!!! I needed to pick up a prescription for my 90 year mom who had surgery. You are NOT allowed to go into the store to get the prescription only drive thru pick ups. My mom & sister went through the line in the day and were told to come back 3 hours for pick up not to take mom back out, who could not be left alone, I went to pickup the meds. I got in the line at 535pm, the pharmacy closes at 7pm. I wasted my gas, had to deal with fumes from the running car in front of me and after patiently waiting it was 702p when the person in front of me got her prescription. Before that person could drive away they put up the closed sign and walk away!! There were at least 7 cars behind me and they had all been there 30+ minutes. I could have appreciated it more if the pharmacist would have taken the time to tell those that waited sorry they were not able to help and make sure no one was waiting on meds that was life threatening. I was willing to have the prescription transferred to a store that the pharmacy closed at 10pm. I went in the store and explained my situation to the manager and he said I'm sorry corporate knows but there's nothing we can do. At a minimum, I believe they should have had someone monitor the line starting at 6pm not allow others to get in line but serves those there at an early time! It's not like I drive up 15 minutes before closing! As a retired military dependent with Tricare benefits and Walgreens is where they send our prescriptions and as a 20 year employee of a well known hospital, I will continually share this HORRIBLE EXPERIENCE and the LACK of concern and sensitivity to serve the community this store is located in. I hope others will follow my lead and use another option if possible and let the Linwood/Prospect location know they can't mistreat their customers!!!!!!

This is the worst pharmacy I have ever encountered in 43 years of life on Earth. They are just randomly closed half the time. They have high worker turnover. They can't keep people. They never have prescriptions ready when they're called in. They outright lose prescriptions all the time.

They're pretty good. Only problem is the way they handle the phone line. They put you in hold a few times then hang up on you. It's happened several times so it can't be an accident.

Wow. Have COVID. I needed more Mucinex. I called this store to see if I could pick it up through drive thru. Got hung up on after waiting for several minutes. Called back and waited some more. Was told by the tech that yes I could do that. Get there and drive thru is closed.

Went to pick Rx, walked in, the pharmacy counter was closed, got in the drive thru line, waited 1 hour and 37 MINUTES!! I get to the window and one of the Rx is over the counter and it was too much to ask to have it added to my Rx order to pay together. I walked back in to the store and waited 19 minutes to get help since the meds were locked up and then I was told they were out of stock. AWFUL!!! So done with this store!

I am a Shipt shopperlike Instacart. This was my first time coming to this location for an order. I picked up all the items and when I came to the register, the associate standing there took 2 minutes to greet me because she was busy talking to her coworker and finishing her story. She finally got to me and when I told her this was a Shipt order, she looked at me like I was crazy. I then said it was taxed exempt and she yelled, "Aw naw, we can't do this unless you have your paperwork and show ID!" Calmly, I said, "Okay ma'am, I've never had to shower paperwork before." So I stepped out of the line and called customer service. The rep helping me was very nice and told me to ask for a store manager. I did. The store manager, Dan, came to the register and refused to help me, even with customer service on the phone and walking him through what he needed to do. They stated, "Per Missouri law, I have to provide my tax exemption paperwork or a Tax ID." The customer service rep provided them with a tax ID, but because it was not the exact one in the computer, they still would not let me make the purchase. I had to cancel the order and ended up wasting an hour of my time in the store. Dan, the manager,, was very rude as well and I honestly have never experienced such poor customer service at a Walgreens before. I will NEVER step foot in that store again.