Western Psychological

I would literally give zero Stars if I could. Absolute worst place and most inconsiderate workers I’ve ever seen. And first got a referral for my daughter and they scheduled an appointment out for almost 3 months. And then canceled the appointment because they do not have any providers. I don’t think they understand how hard it is for somebody to reach out for help. And then they push them to the side for months and then tell them there’s nothing that could be done and there are nobody to help you. It looks like I’m going to be starting over finding a place to take my daughter I sure hope nothing bad happens to her while waiting and starting over to find a new place to address her mental health issues. I highly recommend no one goes there but it looks like nobody will since they do not have any providers
1 8 years ago (26-04-2018)

Love everything this place has done for my son!
5 9 years ago (19-12-2017)

Ryan Wilcox at the Gladstone office building B broke my confidentiality and shared our private session notes without my permission or knowledge. I went in seeking help and it was difficult for me to open up. We had 4 sessions together before he accidentally said something about sharing my private notes. I was completely shocked. I told him some very deep and personal information. Then he tried to cover his tracks by saying the notes were never actually sent and nobody has actually seem them. I spoke with the people he sent the notes too and they sent me an email of my private session notes that Brian had in fact been sending after each appointment. The vice president of the company called me and tried to cover for Brian saying he didn't know what he was doing but admitted their violation of my confidentiality. Do not go to western psychological. Ryan Wilcox violated my confidentiality and the vice president acted like his employee didn't know what he was doing.
1 10 years ago (15-07-2016)

Chris Browning and Beth Holloway are the absolute best team I have worked with in all my history of mental health therapy. They have been there for me at any given time and completely helped me work through everything when it come to my mental health. Chris has helped to figure out and point out things that I may need to work on or think about. Beth has helped me above and beyond what I would expect anyone to do. She completely research's any and all of my meds to make sure there are no interaction between any of my meds before prescribing them to me. If I feel that I need more help in a certain area of any of my mental health diagnosed problems we talk about it and she considers it and either says yes or no depending on the situation and what she feels and thinks is best and I have never had to doubt her decisions.
5 10 years ago (07-06-2016)

I have been receiving counseling/therapy services here since 2012. Both of the providers I have seen have been amazing, and I really appreciate them. On that note, the reception staff can be abysmal. I have OHP, and need to take a Chemical Dependency Assessment. The office that is requiring me to take this wanted me to take it through the same facility I was receiving my other services, so I called Western and set up an appointment. The next day they called me back and informed me that they could not accept my insurance. I offered to pay out of pocket, and they refused that as well, informing me that I would be committing insurance fraud. I called my insurance provider, ensured that it wasn't fraud, and got the name and number of the specific rep that I spoke with. I then called Western back and was informed that "You can't do that. You're committing insurance fraud." I asked for the policy that states that, and said that I had spoken with my insurance company and they would be happy to discuss with Western the options that I had. "We don't call insurance companies here. That's not what we do." I will NEVER go back to another Western. The service I received was deplorable, and they had no actual reason to deny me service. They could not provide a policy, or a law that supported their position.
1 13 years ago (17-03-2014)