Westlake Ace Hardware

I'm normally an avid shopper at Westlake. I'm a DIYer and gardener. My last few experiences here were TERRIBLE! Without listing the cashier's name, I will say she was female, I must say she was HORRIBLE! On my last 3 visits to the store I needed help finding merchandise and she was rude, quite frankly downright nasty. My latest interaction with her was as follows: Me: Hi, do you have tomato cages? Cashier: (with an eye roll) I don't know. Me: Could you find out? Cashier: I guess (Cashier asks other employee, employee says yes) Me: ok, do you know where they are? Cashier: No Me: Can you find out? Cashier: You can go look around for them, maybe outside or inside. (I go find them; btw they were right outside the door where she was standing, no price listed or tagged) Me: (to same Cashier) Do you know the price of the tomato cages? I need 15. Cashier: No Me: Um, can you please find out. Cashier: No, you can carry one in and ask another employee. Me: okayyyyy (I see another employee that is there often, I asked him, not only did he rattle of the price, but offered to carry them in for me) Now this would NEVER be a big deal to me, but this employee has a record of acting like this whenever I have approached her in the past w each time being nasty and lazy. I spend plenty of $ in Westlake and like to give my business to locally owned places, but there are plenty of other places here in town that have a wonderful and HELPFUL staff. I will be spending my money at those places for now on.
1 8 years ago (10-05-2018)

So friendly and very helpful. I had an issue and they got me the right answer even if it meant finding another coworker to answer it. I appreciated that instead of saying who knows or giving me the wrong answer! Definitely will be going there again!
5 9 years ago (20-01-2018)

Friendly and attentive help, with lots of inventory - if you need hardware or any other odds and ends, this is a great option on Garden City
5 8 years ago (04-03-2018)

Good local hardware store. Source for Craftsman items now that Sears is closed.
4 9 years ago (17-02-2018)

This store has some really great help, they always know what you need!!!
5 9 years ago (04-12-2017)