Westmark Credit Union

My dad's card chipped from swiping it a little too roughly and it really sucks because we tried using scotch tape to try and swipe, it didn't work, and there is no option to enter a card number at the ATM so we have to wait until Monday to access the account and get money out. This bank is okay but I wouldn't specifically recommend it. If you leave out of state they won't let you use your card unless you tell them you're leaving a few days prior... Their service is usually pretty good but the bank is relatively inconvenient.
2 8 years ago (10-03-2018)

Bad service on loan payment issues. I called them and asked if I could make a payment on my loan shortly before they closed due to me getting out of work at a later time, and all they told me was to go to the website to accomplish that task. Little did I know that I needed information from customer service that I was unable to get due to the fact that they were closed. I give them a one star rating due to their highly unreliable customer service.
1 9 years ago (02-02-2018)

Yes. Please implement a new online payment system, which won’t load or work, and then charge me $8 to make a payment over the phone. Hahaha pass. Not pleased Westmark.
1 9 years ago (19-01-2018)

Was cashing my paycheck through the drive through teller 9/1/2017. I waited for the lady to finish up with the other customer. Once they pulled away and another customer pulled up, she started helping them, even though i had been waiting longer. Then when i finally get her attention, because at this point she is just chatting with the other customer, she asks what i want to do with my check. I started to say i wanted it deposited in checking, and went to ask for some cash back and she cut me off and said ok, then started talking to the other customer. I got my check deposited and no cash back. I ended up driving over to the Broadway location because the 1st street location is the worst in the branch. They always treat me as an inconvenience when i am there, and Broadway location treats me as family. The 1st street bank needs more training and to get rid of some of these rude employees,
1 9 years ago (02-09-2017)

Went in to figure out why they hadn't pulled money out of the right account. They said that there was a teller error. They then gave me the run around and said they would call me when they found out what was going on they never call me to let me know what happened. 1st street west mark was very rude and unhelpful I will not be going back to this branch again I feel they had a very uneducated staff who don't really care about there customers. This error could have cost me a lot of money and they didn't even care that they made a mistake and didn't want to own it.
1 10 years ago (18-03-2017)