Wingstop

I’ve ordered here before and it was ok but the food was a little cold. Also, I ordered a big ordered which should have came with ranch…of course…no ranch! I ordered a side of 10 pieces of Cajun corn… and no corn! While picking up my order there were other customers complaining about their orders as well. I didn’t want to waste more gas just to pick up my missing items or ask for my money back for the missing items but for sure will more likely not order from this location again.

My son tried their chicken sandwich.. he said it was decent/good. I ordered the lemon pepper n original hot.. nice crisp to it. Only issue is the fries are overly salted. Condiments need to be restocked.Food: 5/5

Very rude and racist/ Ignorant people that work here. Was trying to serve me code and old food and when I request fresh food they got angry and then didnt want to give me my money back or fresh food. They need to step up their customer service game and get a whole new crew because in Phoenix Wingstop is not like this.Food: 2/5

Just paid over 30 dollars for 2 combos for undercooked pink chicken and soggy fries. I knew first bite the chicken wasn’t done tasting the texture of gummy rubber… look at the chicken to see that meat has a pink tint to it. Its not done… i should not have to put my entire order in the air fryer to make it edible.Food: 1/5

We picked up one of the group/party packs of wings with sides and everything tasted great and the order was done on time :Food: 5/5

Been to different wingstops all over phoenix and this location is hands down the best location. The wings are crispy, flavorful and they big for some reason but it’s all good. The staff is friendly and respectful. When I’m in the area I always stop here.

These workers are either mentally incapable of doing their job efficiently, on drugs, so they cannot do their job efficiently, or just plain stupid. I recommend having lots of patience if you're going to this location. Manager, if you're reading this, re-train everyone.Food: 5/5

As a driver, I rarely review a company or location. But, this wingstop has the worst customer service out of all wingstop locations within the tempe, chandler, scottsdale, gilbert, mesa locations. Literally, I've picked up for customers all over Phoenix, and I'll never come to this location ever again. The lack of any urgency when you've had customers waiting is insane, no leadership or thought to slow orders down if backed up by over a hr, and the workers here are massively loud even if children are present explicit rap music will be played. They tell you its a ten min wait, then you get your food in 30, which begs the question; why lie? There's no price that would get me to come here again for a customer. This is a management issue that needs to be sorted out, not an employee issue. Honestly, this is the worst wingstop in the phoenix location.

The food was cold and they gave us disgusting French fries

Me and my husband placed a carry out order through the phone and when we got there, the atmosphere was already pretty chaotic. A man who was kind and simply asking how long it will be and was told “they’re working as fast as they can” which he replied with “I was just asking because I want to run the another store near by really quick”. Immediately the employee was defensive when he didn’t give off that vibe at all. So we end up telling that same lady we had a carry out and within 5 minutes our order was ready. When we got home, one order of the wings was wrong. We asked for original hot and got Atomic which is way too hot for us. We called and told them we asked for hot and not atomic and that we already threw the receipt away at the restaurant but that we can bring the entire box of wings back. The lady on the phone said that was fine and she remembered my husband because we literally had just picked up and that she’ll reprint the receipt herself. When my husband got there, they realized on the receipt it said atomic so our guess is they accidentally put the wrong wings or misunderstood us, because my husband didn’t even know what atomic was until after we received them by mistake so there’s no way we ordered wrong. But it didn’t matter because we had the atomic we wanted to exchange. Then the manager started saying things like “well did you not like the wings or what?” To which my husband replied with no because it’s not what he asked for. She then went on to say he had to pay to her employee so my husband butted in and said that it wasn’t his fault that the order was made wrong and that he has the wrong order to give back and was not going to pay. So she finally gave in. She didn’t even consider the fact that we had to go home and back and waste gas and then the rest of the food was cold. 40 minutes plus the time it would take to get home, that’s already past an hour. Mind you, we weren’t being rude or demanding. Just a simple exchange. So then the first employee said it’d be a 20 minute wait then the manager rudely shouts to her that he my husband will have to wait 40 minutes, which made it seem personal. Not only that, but that same manager was being not only rude to my husband, but her employees as well. She was yelling at them in such an unnecessarily rude and belittling way. For example, one girl was being yelled at by her and was told she shouldn’t have came in when she’s not scheduled, but the manager and the first female employee who was at the register when we first walked in to pick up said it was short staffed, so I personally wouldn’t talk to my employees like that if I’m short staffed. Then she overhears the girl who is clocking out talking to another girl employee. The other employees tells the girl leaving how she’s lucky and wishes she could too ho home, so the manager yells at her and said “if you leave, you’re done!” Very loud and unprofessional. The girl was so confused because she never said she was gonna leave. She simply just made an innocent comment and it came off playful. The manager was even yelling at them to drop fried in such a rude way. And all the customers are hearing and seeing this. It’s very unprofessional and just wrong. This is the white female manager who works night on thursdays. In my opinion, it doesn’t seem like the first time. That manager should definitely be fired. She’s very unpleasant and has an ugly attitude. Not only should new management be in place, but the employees should also be retrained. Especially on customer service. Awful experience.