XtremeCraze - N Andover

I am a very displeased customer. I just had a visit to your location. I frequent here relatively often with groups of friends and their children. Tonight was no different. I was with a group of twelve people. We all payed to do the double sessions. The first session was awesome. Everyone had a great time with absolutely no issues. When we went in for the second time as soon as we started two of our vests were not working. When brought to the staffs attention one of the vest were switched out which took a whole round to switch out. Now when the second round started several vest were now not working. When brought to the attention of the employee she said we should just play it out and I told her no offense to her but I payed for a whole session not half a session and she told me she would get her manager. Now as this is going on no one is playing the game almost every person was saying their vests would not work. The manager (no name given) now came in and approached us he asked what the problem was when I explained he told me that the vests were now working and his suggestion was that we played. Never once at this point did he say he reset the whole session so we are all thinking that we now have only one of the four rounds remaining which is not fair. When I tried to explain that I wanted to play a whole session (again NEVER explained that the session was reset) he just kept telling me to stop yelling. I was not yelling I raised my voice for two reason first because the music was so loud that you had too just to be heard then because he kept insistently telling me that I was yelling. He told me he would have me removed by the police for yelling. I told him that was fine that I would wait with him as I followed him through the door he slammed it shut so it swung all the way through and hit me in the forehead. I asked for the second half of my money to be refunded only because of how the manager treated myself and the other five adults I was with. The other adults also asked for a refund.This situation could have been avoided if the manager acted professionally to begin with. On top of his blatant disrespectful behavior. He kept telling the officer that we were abusive to his staff. We spoke to one person. I have worked in customer service for 25 years I am a manager and I have had people try and physically attack me and I have NEVER treated any customer in the manner I was treated in tonight. I will never return. The manager that was on tonight is definitely in need of training on how to treat people.
1 7 years ago (18-02-2018)

Tons of fun. We try to go at least once a year. Great for birthday parties or something fun to do with a group of friends. The adults love it as much as the kids do. Fun games too, enough to keep you entertained for a little extra fun time.
5 7 years ago (01-03-2018)

This place is amazing. Lazer Tag, Bouncy House, and arcades for days!!! Kids had a blast!!!! Can't wait to go back
5 7 years ago (21-05-2018)

It's good when there arnt a bunch of teens and 5 year olds in the same group :/
3 7 years ago (27-05-2018)

Fun place to bring the kids. Inflatables for the younger kids. Lazer tag set up is great with good instructions and gameplay variety. My six yr old girl managed quite well on her own along side of older kids and even adults playing. Everyone was respectfully of the younger ones and everyone had a great time. I went in as a free observer so I could keep an eye on her, the youngest, without issue. Arcade has a good variety of games and pretty good prizes from tickets. Pizza and snacks available and they even keep a free ice water dispenser out so u don't have to buy drinks.
4 7 years ago (11-04-2018)