Zara

The clothing selection is pretty good and reasonably priced though more on the expensive side. The vibe of the store feels rather snobby, both from the customers and from the sales associates. Also, you will have to wait in a very long line to pay. The clothes fit me pretty well, though I have noticed that there isn't much here if you would be on the bigger side. The store is clean and nicely organized.

Shockingly bad customer service. Huge line and only one assistant at the cashier desk. Fed up hearing about retailers being low on store assistants due to the ongoing pandemic issues. It’s 2023 for gods sake! Start raising your hourly pay and get more people in. Inditex one of the worlds most profitable retail umbrellas. Do better Zara.

Manager is HORRIBLE. Came with my mom to return a couple of shoes that she ordered online for my daughter. The items weren’t delivered for about 1.5 weeks post online purchase. They have a 30 day return policy but from the shipped date, not delivered. So it cuts down a week of your timeframe. And these were Christmas gifts so of course we needed time to wait. Holidays are busy for everyone. Anyways, my mom was trying to ask about this and the manager rudely snapped at my mom, cutting her off mid sentence saying “LET ME FINISH.” Uh, excuse me?! She made an exception but was a god awful woman. My mom tried asking something and again, was yelled at and cut off by this mean and angry lady. The main associate who was checking us out apologized for her behavior claiming she’s in a bad mood. Upon reading reviews I realized that she’s having a bad life, not a bad day, apparently, and hates the world. Why are you working in customer service if you can’t handle managing your emotions? Put your big girl pants on, plaster a fake smile on your face, use your customer service voice, and help people. Or get a different job where you don’t have to interact with anybody if you hate your life so much. I love Zara’s clothes for my child, but won’t continue shopping here if I’m continuously met with the same attitude. There’s no excuse for it. And I won’t let any sales associate, manager or not, demean and yell at my mom. That’s out of line and uncalled for. My mom is the sweetest woman who remained courteous and calm throughout this entire situation. She even thanked her for making the exception. But regardless, raising your voice and being ugly to paying customers needs to be addressed. Hopefully I can find someone to contact about this. They need to replace this woman, since we’re not the first and won’t be the last to experience this unprofessional behavior.

I’ve been shopping at Zara decades now, from the states to Paris and Milan! However, this by far was the worst experience to date! I was accused of stealing by a nasty sales manager with a Slavic accent today at 2:00pm on 1/17/23. she refused to give me her name I am shaking at how rude and nasty she was to me. I purchased a couple of items at the downstairs men’s department, and with little time I did not get a chance to try them on. So once I did and realized it did not fit, I decided to return the exact same waistcoat I purchased. Only to hear that the item did not match the receipt. Cause the receipt had a XL and my item was a XXL. Are you kidding me! An obvious computer error I have worked as a design professional for 20 years designing clothes for multiple brands attending fitting and putting tech spec information! And even a none design professional knows there isn’t much difference in size. However the manager became extremely nasty after I was trying to explain to her that I purchased the waistcoat at this location and this was the receipt they gave me. Her tone and attitude became even worst saying it was “questionable” so I can not take this item back. What exactly was she questioning? I swear, it is stores and people like this, why retail stores are dying. If they are not following you around a store they are now questioning your receipts for a $22.99 item that was on sale. It is infuriating!

Purchased a few things online , went to swap out for different size but was told since it’s over 30 days they cannot exchange for the same item in a different size. Had to purchase one more, was handed a hand written toll free number to which they were supposedly going to help and only to get on hold for twenty minutes and told they will not honor the exchange . Surprised at their customer service level. I would understand if This was a discontinued item but they had shelves of the same items .

Store is poorly managed. Closed most registers and fitting rooms. Only 1 person working register. Want to buy something? Maybe an hour in line. Crazy.

Two cashier for an entire store, and they close every register there is to open the one at the ground floor. Additionally, the employee wasn’t helpful and looked annoyed when asked about products and to check in the back. The items and range of merchandise are great. It’s just the employee.

I thought managers are supposed to de-escalate a situation… Not this one. She was demeaning, condescending and very unprofessional with the situation. No name tag no manners at all. I think they should be trained a bit more. This does not represent the company well at all. Nobody like that should be in management or have authority over a store and customers.

I've watched so many homeless people stealing from them. I work nearby and it's insane. I just watched an elderly man walk out with a large black jacket. I've only seen one successful security stop a person. it's sad. Do better. Especially for the prices they charge.

Sounds like most of these people have never been out of Portland. Zara’s all over the world are packed, with long lines, just goes with the experience. Most stores look like a bomb blew up in them, because of all the people. Portland store is clean, organized, well stocked and not super crowded. You are spending a lot less for trendy clothes, you aren’t at Neiman Marcus. In fact, go to Neiman Marcus and try and deal with their sales people. Zara has great stuff, for reasonable prices, so just appreciate and quit complaining.