Aaa-Akron Auto Club & Travel Agencies

Amazing customer service always a blessing to get locked out car and right back in. they come to me as my angel. Waited 8mins total. Pricing for yearly annual is a amazing deal. Thanks AAA your the Top essential for road side assistance. I love how you treat my urgency with top quality.

How low of a score can I give? My daughter was stuck in downtown Akron at midnight last night after the Rubber Ducks game. She was there for 2 hours with NO UPDATE FOR ANYONE COMING! Why in the world are we paying for this service! NEVER AGAIN!

Here's the deal one average tow is between 50 to 70 dollars now day's, AAA cost apx 70 dollars a year you do the math. At this point it's a bad move to not sign up for AAA for just one tow... just do it and thank me later ...

I was stuck in the mud at a park . I was told it would be an hour before the truck arrived . Close to an hour later I called to confirm it was still coming . Oh , the woman said , yes , but it won't be able to get to you for 2 more hours . WHAT ???!!? And no on we even informed me of that ! 23 hours of sitting , stuck in the mud , when there are a lot of tow companies around . I ended up having to call company myself . The guy charged me 110 dollars to winch me 12 feet . Thanks Tiple A , what a lousy company !!!

Waited in total over 4 hours for a tow. Called asking for a tow then they sent one out after 60 mins and then the tow truck they sent said they can’t do the tow because of police calls. Call again get put on hold for 30 mins then they said they would send someone else out and it would be 90 more minutes. After 90 mins no one shows up so I call again and they said it be at least 40 more minutes. So in total I Waited over 4 hours for a tow .

The technician arived in under an hour, jumped my vehicle. I told the rep on the phone that it was not a rush,I was home and the car was dead in the garage. The technician checked the battery, alternator and starter. He determined that it was just the battery. I told him I would drive over to Goodyear and get a battery. He said he could change it right there, and quoted me the price. I pulled my paperwork from Goodyear from 2015, the price AAA quoted me was the same I had paid 6 years ago for a new battery. The AAA battery comes with a 6 year warranty.... full replacement for the first 3 years, and then less as the battery ages. You just can't beat that! Very pleased. We all complain when we have to wait for roadside assistance, so it may seem that you always have e a long wait. The fact of the matter is I was so pleased, that I was talking about my experience in the salon, and several people mentioned that they were very happy with the response time from AAA.

I would prefer to give them a negative score. I payed for this service for my wife, my eldest daughter, and myself. This week my eldest had surgery. While recovering at home she asked his sister to take her car the car belonging to me…a card holder to the corner store for groceries. Two blocks from the house my middle daughter noticed the tire was flat and had her sister the card holder call AAA. Even though the car was owned by a member, was driven on behalf of a member, and the call was made by a member they refused to produce the service we paid for…because my eldest daughter was not at that moment IN the car. It wasn’t until my middle daughter put my eldest in a wheelchair and pushed her two blocks through the snow to the car that they would agree to come. They did not arrive to service the car until two hours later. Fraud. Plain and simple.

When I needed them the most I was abandoned by AAA. I was in an accident out of town and no one knew of the benefits of a platinum membership. I was sent to different areas of membership while my phone was dying and until all the businesses that could help me closed. With the higher tier badge got me no where. I talked to the manager and he apologized. Will anything change, I doubt it! Seem to be all hype with the perks.

Terrible I had to get out in the rain, and sleet to change my own tire because I wasn't told that my wait time would be 5hrs. The dispatch said it would be an hr on my initial call!! Totally disappointed after waiting an hr and a half. I was put on hold for about 25min. Then I was told it would be another 4hrs!!!

Would rate zero if I could. Briefly- car broke down at 745. Tried to call. Voice repose suggested app. I tried the app. It said I had to call. I called, waited was transferred, waited, transferred again, and before I could say a word, aaa disconnected me. Called again, waited and was transferred again, aaa asked for my club number and again hung up on me. Daughter-in-law managed to navigate the app better and ordered the tow.. Was told 3 hours. After 3.5 I called . Agent was rude an d basically told me " we will get there when we get there or you can pay for it yourself. " Called Uber to get home because my kids had to be up with baby in 3 hours. Car arrived at my house at 5:45am. Driver was an angel but I am sorry I renewed my membership this year.