Reviews
Great place to get travel info. We have our home and auto with them. Easy to work with them. Great team. We bought a new car from them. They made it seamless and a very pleasant experience.
We my sister and I want to thank Monica and Faith at the Wheatridge Store on May 18th just be for closing for their awesome attitudes. They where very helpful, kind, pleasant, knowledgeable and professional. I had never been in store but I assure you I will recommend it to every one I know. NICE to WORKING with these young lady's. Do what ever it take to keep these lady's you are very lucky to have employee's that like their jobs and it shows. Give them a raise Please. The store was very interesting to look around and the displays were done nicely.
I had my car towed with Ace Towing through tripple A for a mechanical issue. My mechanic informed me that the tow truck driver bent my tire rod during the tow and it was a $500 repair. The towing company has failed to return my calls. Very dissapointed.
Very helpful staff. Got my international driver's permit in just a few minutes.
When you need travel advice or paperwork to travel abroad, AAA's team has you covered. Excellent experience!!!
This review is directed at AAA, not this office, per se. I have been a member for 38 years and have never had an issue with my account until 2022. My membership expires on 6/30 annually and I usually send a check on or around the 3rd of June. This year I decided to make my payment by a credit card, I completed the renewal form and mailed it in the envelope they provided, on June 3rd. I received a text message recently claiming that AAA had not received my payment and when I called today, 6/23/22, the agent blamed the USPS. I realize that mail delivery is slow, however, it does not take nearly 3 weeks for local mail delivery. This really concerns me since I believe that AAA has dropped the ball and now I have to worry about identity theft and that my credit card information is floating around somewhere. I am considering cancelling my Plus membership since I rarely use it. Update: I tried sending an email to the address provided in their response, it is invalid.
Went in for an International Driving Permit. Their phone message said it was available. At the store I was told that their camera wasn't working. Wasted trip. The clerk wasn't able to help my search for a passport holder with a window for a Vax card. I had to find one on my own. Nice store, good product selection.
Always have great information. Unfortunately the lady at the desk says they are low on a lot of things since Covid. Hoping they get back more info. Also apparently a lot of the information is now going online. That is disappointing to those that want maps and books vs online things. Think about those of us that want something in hand, too! Please!
I went in for a IDP International Drivers Permit and when I arrived I was informed that I would have to go to the Walgreens for the photo needed because there camera was down, not the end of the world but certainly an annoyance as this now required me to spend an additional $15 again not the end of the world but annoying. After completing the application and getting the permit sorted out there was a lot of issues trying to check out. Took about 5-7 mins as the credit card processor was having issues. Again, not the end of the world but again annoying. Now fast-forward 10 days and I check my credit cards and I have been charged 3 separate times for the IDP used multiple cards to see if one would have better luck. I called AAA to let them know I had been charged to many times and they claimed that I was only charged the one time even though I have proof of the multiple charges. So essentially I paid $60 for the $20 IDP. Thanks AAA. You never cease to amaze me.... You respond and include an email address that is not legit, likely to make people think you address issues. Nice.
We have been customers for years. It's been a while since we used their travel agents. Emily Clement at the Wheat Ridge office waited on us. We're experienced travelers, but like many haven't traveled much recently. We were planning a trip to Italy. Emily, told us Many Times, how anxiety provoking international travel is now. She told us that unless we do perhaps a Viking Cruise , that the anxiety would be terrible. She got her wish. We cancelled our trip. I doubt I will EVER go back. I feel her entire focus was to scare us into purchasing.a cruise. We will miss a well need vacation due to in part her fear mongering behavior. Please beware, I would hate anyone else to miss out on a dream vacation. Our experience with the rest of the office was fine. DH
