Advance Auto Parts - Fuquay-Varina

Reviews, get directions and information for Advance Auto Parts

Description

Advance Auto Parts is the largest aftermarket car parts provider, serving DIY customers & professional installers. Buy online, pickup in-store in 30 minutes.

"Advance Auto Parts at 1233 N Main St in Fuquay Varina is one of the nation’s leading auto parts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Fuquay Varina, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores."

Address: 1233 N. Main St., Fuquay-Varina 27526

Phone: (919) 552-5300

Website

State: NC

City: Fuquay-Varina

Street Number: 1233 N. Main St.

Zip Code: 27526

categories: automotive parts store

Opening Hours

Monday: 07:30 - 20:00
Tuesday: 07:30 - 20:00
Wednesday: 07:30 - 20:00
Thursday: 07:30 - 20:00
Friday: 07:30 - 20:00
Saturday: 07:30 - 20:00
Sunday: 09:00 - 20:00

Reviews

It’s been a year since I put in two labour complaints at the store #1233, and it still hasn’t been resolved. When I went to check the balance of my account, I paid half the balance then I waited two day for my account to update, and asked them for the new balance. It wasn’t making sense so I talked to the manager and said it was because a couple of receipts weren’t submitted. I asked why wasn’t I notified that receipts were missing when I paid. After that the person in charge of the commercial account gave the order to freeze the account and said to put the orders on  credit until I paid again. I don’t understand when I called customer service they said I didn't have any problems with the account. How is it possible that they don’t fix the problems and still do this. There is no organization and constantly have problems.

I had the best customer service experience I have had in a long time. I initially went to the competition but left due to the bad customer service.  I made the same statement at both stores..."I need an oil change special."  The competition: Do you need an oil pan? No, I need the oil and filter. He took a few details about my car. I didn't know my engine size so he said it's probably a V6. You need 5W20 you can go and pick out your oil. I have your filter up here.  Your associate: Let me get a few details about your car. When it got to the motor size I didn't know it. He reassured me that it was ok and told me he could look it up so that we got the right stuff for my vehicle. I gave him my plate number and he pulled it up. He then pulls out the circular and shows me all the specials you have for my vehicle.  He tells me about each brand and what he normally runs in his car but told me what he thought would be best for my car. Even though the line got long he was patient and answered all of my questions.  When I decided what special I wanted he went and grabbed all of the items for me.  Thank you to the young man that assisted me. Keep up the great work!

Went in and asked the Mexican guy behind the counter to  look up splash guard bolts for my car and he just stood there and said there is a bunch of them over in the isle and the best thing you can do is bring one with you to match it. He was rude and didn't want to help me with anything.  What happened to customer service,  I will just take my business down the street to auto zone.

My first choice for auto parts. Prices are competitive and the folks are friendly and knowledgeable. They offer good customer service. My check engine light appeared and they checked the computer code for me at no charge and advised me. They replaced my battery and wiper blades at no additional cost. They save me bucks and I like that.

Had to get my key fob battery replaced. Thaddeus & Jaden were so helpful and patient to ensure they could properly remove my battery without causing damage to my fob due to it being a foreign car & expensive to replace. Good experience and will be back for future automotive items.

I stopped because my battery died next door and I knew that I needed a new one. The two workers told me that they couldn't check my battery in the rain. I said that was fine; I would just buy one. But then they told me they couldn't install it in the rain and suggested that I go next door to Jiffy Lube to get it done. They did offer to jump my car to go there. I accepted the jump and crossed the street to Auto Zone where the workers there immediately checked my batterystill in the rain and replaced the faulty one, again still in the rain. Save time and go across the street for better service.

Wonderful customer service. They are ALWAYS very helpful and friendly service. Just want to say Thank You all.

Advance is my favorite auto parts store, and this site maintains those high standards. I came here for a replacement battery and was helped quickly and competently. I didn't feel pressured to buy one that I didn't need, and the sales associate took the time to explain my options. They replaced it on the spot, and took my old one for me.  Highly recommended!

I have got to give it to them. I have gone here quite frequently for car parts for the past 5 years. I have ALWAYS received OUTSTANDING customer service, parts are always available, if they aren't they find them. Today I went to pick up some more parts before going to work and I had my first terrible experience. Why am I giving them 5 stars? Because about 1 hour after I left I received an email from the GM expressing a sincere apology for my experience. The best part is, I didn't have to complain! The GM heard word of my experience and was ready to fix it right away without me having to say a word. Since when does any company show that kind of customer value like this store did? Highly recommended!

Honestly, I'm so glad I came in this store. Amazing customer service. I went to return 5 sensors for my car that I no longer needed. Reason  being, I blew a hole in my block the size of a baseball, so you can see why I didn't need them. Ford gave me an estimate of $6500 for the cost of repairs and labor. I was so stressed. And when I told them what I was having to deal with, they sprung into action. They went way beyond what I would have expected. They found me a engine under $700 with only 18000 miles on it and gave me a list of local shops that would do the work. I started the day thinking the world was over and ended it with my faith in humanity restored. I was able to find a reputable mechanic that would do the swap for $600. They helped me save $5200 and a hole lot of time. I have been in alot of parts stores before, and I can honestly say that i will never step foot in another.

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Fuquay-varina store

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