Advantage Rent A Car - San Antonio

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Description

Advantage Rent A Car is one of the largest car rental companies in the United States. . Our rental cars offer the best in quality service and affordable pricing. It’s easy to book your rental car with Advantage. Just enter your pick up and drop off locations online, or call us 24/7. We cater to business and leisure travelers with convenient locations in 44 of the nation’s top travel markets!

"In San Antonio, Texas, Advantage Rent A Car has you covered whether you’re here for business, vacation or need a quick and convenient insurance replacement. At the San Antonio, TX Advantage Rent A Car, we have a wide selection of high quality rental vehicles at affordable prices. Whether you’re looking for a rental car, truck, van or more we offer you the value and service you deserve. Simply enter your pick up and drop off locations online or give us a call. Take the SkyBridge from the Mezzanine Level of the Main Terminal directly to the Consolidated Car Rental Facility. We’ll have the keys waiting for you at our conveniently located rental desk near the San Antonio International Airport SAT."

Address: 10115 MCALLISTER FRWY, San Antonio 78216

Phone: (800) 277-5171

Website

State: TX

City: San Antonio

Street Number: 10115 MCALLISTER FRWY

Zip Code: 78216

categories: car rental

Opening Hours

Monday: 06:00 - 23:59
Tuesday: 06:00 - 23:59
Wednesday: 06:00 - 23:59
Thursday: 06:00 - 23:59
Friday: 06:00 - 23:59
Saturday: 06:00 - 23:59
Sunday: 06:00 - 23:59

Reviews

Second time ever renting from this company, they're not bad. I also had courtney at the front desk, and he was very helpful. The car was slightly damaged, no big deal, and it had already been annotated. We got a diesel VW golf, pretty ok. Not a lot of room, but it was a compact so.

The counter was easy to find. The gentleman behind the counter was very nice, professional and knowledgeable about the company. When I had a problem with my deposit he was very patient and helped me take care of the problem, making a very stressful situation simply go away. The gentleman in the car garage was equally cheerful and helpful. Because I had such a rough start, the desk agent gave me an upgrade, which was quite a pleasant surprise.  I had not rented from Advantage before, but would certainly do so again. A very positive experience. I highly recommend this company.

The vehicle was nice and we were very pleased but when I went to return the vehicle advantage customer service phone line told me I could return it to another airport without getting a charge. When I returned it they were going to charge me a $750 charge for drop it off at a different location. The gentleman was very nice to me and reduced to $300 which I was still not happy about but I had no other choice.

Be aware of your charges before you walk away from the counter!! The Representative added the optional insurance after I had mentioned my insurance covers all rentals. He claim to have had it removed. However, when I reached my destination 1:15am tired and hungry I reviewed the agreement and it reflected the optional insurance. I immediately contacted customer service and was directed to a pre recording to email my questions. I never received a response so I went back to the location and was informed by the manager that they gave me a special package that includes the insurance. I have been a loyal customer for many years and I’ve never been offered “the special package” I called customer service and they claim that there is no “special package” but that I agreed to the optional coverage. I reminded them that I’ve rented many cars from Advantage and not once did I elect the optional insurance. They apologized that I didn’t read the 1”x3” screen that indicated my choices. I was informed that I signed a legal document and no refund was going to be considered and have a good day. Please read your agreement before you leave the counter even if you ready to pass out. Gilbert H. San Antonio, TX

The agent was very friendly and informative. Everything  with the rental went quickly and smoothly. The airport terminal location made it very convenient. The car was very basic and had a few scratches and a couple of seat stains, but it looked and smelled clean. For the price, I would definitely recommend Advantage.

If I can give no stars I would! Take note this is Not my first car rental Iv had about 10 rentals  experience through out my life So  I reserved a car with a price quote of 57.00 and ended up with a 175.00$ bill! So first fee: it says online and they told me the station closes at 12am and I arrived to return the car at 11:30pm and no one was there and I used the drop box , I was then charged a late fee of 35$. They claimed I turn in the car at 5am! Second fee was a toll charge of 25.00$ to go though a toll road I paid for cash at the window! Third fee they said that I upgraded the car and I DID NOT or did not request for! A difference of 50$! I approached the clerk window gave them my reservation number they offered me the additional insurance, they offered the fill up gas option, and gave me the papers to sign and explained to me of a hold of 220$ and gave me the car keys told me what car it was and that was all! Mind you they never offered their special toll service and nor explained the toll fee if you drive through tolls! I have had to do multiple calls and explanations and 2 male operators were rude and 2 female operators were polite ... it was horrible! There was also a random fee of 15$ called CFC? Not sure what that is and after all this horrible mess I didn’t care to call back to ask about and I never was returned the toll fee .. a total of 30$ I feel they still owe me. I will never again in my life rent from them again and I hope you don’t either.

Shuttle from airport took longer than most, but not outrageous. Got a very reasonable  upgrade when I discovered I'd need a bigger trunk. I hand wrote the amount on my reservation. When I returned the car, the bill was $40 more. When I showed the manager my hand written amount he immediately said he would make it right, which he did in a couple minutes. I don't know if I would have found the location to return the car if I hadn't put it in my GPS, but I would certainly use them again.

The SUV I ordered wasn't available, but the team at Advantage San Antonio made sure I was happy and felt taken care of. They offered a discount and a trade on the second day for the car I ordered. Hector & Troy were both very kind and attentive... so much so that I asked their names for this review. Car rental places are notorious for trying to sell you more than you need. I didn't feel like I had been taken 'advantage' of. My situation wasn't ideal, but all happy enough in the end.

This was the first  time I have rented from Advantage Rent a Car but it will not be the last time.  The prices are great and customer service is wonderful.  The people working there are caring, knowledgeable individuals.  They are not a "sign the paper and here's your car keys and get out of my face" kind of place like a lot of the other companies I have rented from in the past.  I will be highly recommending Advantage Rent A Car to my family and friends.     Mary M.

Our experience with Advantage Car Rental In San Antonio, TX was excellent. We booked the rental through AARP Travel. The price was affordable, Our receipt was emailed and accurate.  The staff, Ivory, who did the paperwork as well as James who assigned the car was friendly and courteous. Our assigned car had good gas mileage and the return was easy. I would use Advantage again.

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