Alan Party Rentals

Our experience with Alan Party Rentals was horrendous to say the least. Their products are severely damaged and poorly maintained, but worst is the unprofessionalism of Robert, the manager who is not only condescending but has admitted to being aware of the condition of their products with no remorse. We have requested for a full refund, which was responded with "I can say goodbye or hang up on you". As for their rental products, they were chipped, several scratched, splintered and triple dipped to hide its condition. Let the pictures speak for themselves.

Take a look at the review section carefully. All the 1 stars seem to be people who actually worked with this company and the 5 stars are likely people the company asked to write reviews. The tent worked out OK. I can’t complain about that. The heat was quoted as one price in writing and it turns out that it was underquoted by $400. The owner expected that we would just split the difference in a mistake that was completely his fault with no questions asked. When I challenged that assumption, he threatened to not give us any day time heat and told me that I’m the most annoying customer he ever dealt with. When we got to our event, the heaters wouldn’t work. Our guests were freezing for a full hour until we turned the system on and off again. We got 2 to work at that point. But the third heater never worked. I reported the failed equipment to the owner but he has our money already so we got no response. After being spoken to so rudely I started asking around about this company. Numerous people told me how rude and unaccommodating they were. The online reviews confirm the same thing. It is really upsetting to be spoken to so abusively by a vendor, have their product not work and have no recourse other than an honest review. But please do be warned. This is not a business to patronize.

Great product and service. Very impressed with the quality of the tent and additional party items. The crew were hard working and very professional.

I am appalled by the customer service I received with this company. I ordered 60 wooden cheviari chairs, some of the chairs were very wobly which is a liability for us hosting an event at a house in case someone falls so I called the owner, Alan to ask if there is something that he can do to fix it. Rudely he said he should just take the chairs back, which is no way to speak to a customer who is simply asking to remedy a situation, especially three days before my event. Either come back and put felt tips on the chairs or give me a partial refund, I’m not really asking for a lot here. He then proceeded to degrade my character saying “I know what kind of person you are” and told me to never use his services again simply for asking him to fix a situation. This is extremely rude and no way to run a business, I would take your money somewhere else with more respectful people. Didn’t know that having an issue would be my fault and that I would get yelled at for it. Ridiculous and extremely unprofessional.

We ordered all our party rentals through Alan, ended up spending thousands of dollars. As any wedding planner can relate to, creating your vision for the big day takes a lot of work. I ordered light green napkins and chair cushions. They arrived tiffany blue. It did not work with my florals. We called to tell them the mistake, that what they delivered did not match the color that was on their website and they said that they were unable to fix it. After the wedding I called to discuss if there was any options available to compensate for this mistake. Every time I called they told me they did not have time to discuss. Finally, I was able to engage in a conversation and they would not acknowledge that they messed up and did not offer me anything. I would not recommend working with them. it is one thing to mess up, it is another to not treat your clients with respect and try to work something out. There are many rental companies in NY. It is too risky to go with a company that does not have accurate images on their website that reflects what they delivered

Thank you to Alan Party & Tent Rentals for doing a wonderful job for my recent family event. The tent you put up worked out beautifully and we received so many compliments on how nice it was. We really appreciate the professionalism and how well their employees helped with the details. In particular I want to mention how calming and helpful Frank was all weekend. Hosting a bar mitzvah party during a snowy pandemic can be a bit stressful, but Frank kept us calm and took great care of us. We happily recommend your company to our friends and neighbors.

Alan Party Tent and Rentals were amazing!! We hosted a party in our backyard and they gave us a gorgeous tent with bistro lighting. Their service was amazing - I made a mistake and ordered the wrong chairs. It was no problem for them - they just came back and switched the chairs for the ones I wanted. They were so gracious and helpful from the office staff to the delivery people. I highly recommend and will definitely use them again for my next party!

I was given this contact by my decorator for my upcoming wedding. I went on their website and filled out their inquiry form with the following request: white dance floor, gold chiavari chairs and a platform stage. With this being my first and only wedding, certain things if not all are new to me as it may be for most brides. With that being said, the vendors should be aware of this when emailing their potential clients back. This was the RUDE yes all caps, and you'll see why I got back... Hello, please advise on the following : White dance floor - WHAT SIZE ??? Platform stage WHAT SIZE - LENGHT X WIDTH X HEIGHT ???? Gold chiavari chairs with white cushion HOW MANY ??? I've been planning my wedding since March of 2016, and no vendor has ever not congratulated me or thanked me for my request into their company. Besides that, who emails potential clients back in all caps with so many punctuation marks? This email simply could have said, "Thank you for your inquiry, to help us better serve you, can you please provide us with the number of chairs, and the dimensions for the stage and dance floor." Instead, I got this email, where when I read it, felt like someone was screaming at me because isn't that the feeling we all get when someone types in ALL CAPS. After sending them the numbers, I did get an inquiry back. Chiavari chairs were expensive more than there competitors. So I simply asked them to take the chairs off the inquiry and provide me with a quote for just a raised platform stage. Now don't get me wrong, I understand 100% that this is a business, but with that being said, this was the blunt email I received. "Hello, We are no longer able to service your request. Will are voiding your inquiry. Thank you for your the opportunity. We wish you the best." Huh? They would rather have 0$ versus the amount that they would've had gotten if I had purchased the raised platform from them which I was planning on doing. Again, if they did not want my business, thats perfectly fine, but there is a better and more PROFESSIONAL way of emailing people. An explanation would've been courteous. I should've listened to the reviews I read online about this companies rude manorism and poor communication skills. Trust me, when planning one of the most important days of your life, the vendors you choose are so important. I will have to say, with the 20+ vendors I am in works with for my wedding, this company was by far the most rude.

Clearly this company has a track record of poor service. I should have looked up their reviews before renting from them. I had an issue with the venue I used that although was not directly the fault of Alan I was asking for a modest credit ~$25 to put towards future rentals that they refused. Not only will I never rent from here again I have a wedding and engagement party in the next few months to a year, I will make sure none of my friends, family, neighbors, acquaintances, etc in and around the Hackensack area and throughout Bergen county use this company. I know a lot of people but I guess they aren't concerned. There are plenty of better alternates. Good customer service goes a long way. Don't rent from Alan Party Rentals.

Be careful with this guys. Wrote different quantity on Invoice and when we counted it was less numbers. After talking to the owner started giving attitude and stated cursing. BE CAREFUL DOING BUSINESS WITH HIM. Last person on earth to deal with.