Ambulatory Surgery Center

Staff was amazing and took great care of my 12 month old. Just like all the other reviews my only negative thing was the amount due the morning of surgery. They gave me an estimate, which I called my insurance company about and was told they haven't even been billed yet so how would the center know what the estimate would be. They gave me a low estimate and a high estimate amount and of course they said the higher amount would be due.They gave me 3 days to come up with the amount close to 1000. The morning of the surgery they were going to cancel her procedure until I showed them an email from my insurance company. Please fix this issue! It's dragging this place down!!! Billing needs to be fixed asap!

Nurses and staff are great however the billing team here is absolutely horrible, they have no idea what they are doing. They are charging us 1700 up front or was going to deny my wife needed surgery. After speaking with insurance this surgery is 100% covered by them and there is no copay or cost to us what-so-ever. They even called and explained this to them, however they still charged us and made us pay up front. Needless to say our insurance company is pursuing compensation on our behalf since this place won't refund meaning they now have over charged and we are retaining legal counsel and will be pursuing them legally.

Poor poor poor communication! I asked several times for information to be emailed to me so I can review it! Never happened and the billing department is awful. Had to wait for surgery over a month and now having to wait! I hate this place!

My husband came here for his second knee replacement. I am so much happier here than where he had the first one Mary Black. The nursing staff and other staff here at ASC were so much better too. His recovery nurse, Charlotte was great! His admitting nurse don't know her name, but she had beautiful lashes was great too. Thank you for all you did for my husband!

I normally do not take the time to do reviews but this SCAM needs it. We walked in this morning so my 10 month old could have surgery. we get paperwork done and then get asked how we are going to pay the $2600 bill that has to be paid before he can get the surgery. We got told over the phone we had to pay $609 everything else we would get billed for after being told we didn't talk to anybody in this office we got told. Well we sent a text and then on 7/18/2019 we sent out a letter.. we got the letter today the day we had the surgery on. The 2 problems with this is how are you going to send out a letter only 6 days before the surgery and think anybody can come out of pocket with that kind of money. 2 why not call people if you have the time to text people you can find the time to call them. The only thing we could do is apply for care credit and oh you know that wonderful promo that told us about is just a life saver.... NOT!!! all of the reviews about this place is real.

The staff were excellent on the day of my surgery. Dr.Foster was wonderful. Played off my bill in March. Received an extra bill for $376.50 in September. After several calls where no one knew why or could call me back with an answer..... several Bill's later now claiming I will go to collections. I drove from Florida to the surgery center to speak to a real person face to face. The woman I talked was very nice and agreed the bill looked wrong. But billing is in Missouri. She did try to contact whoever could answer my question. They wouldn't answer even her phone call. Finally, hours later Tristan.... who I spoke to months ago called. From what he saw i should get a refund. Called back 2 weeks later to say they had entered one of my payments wrong and that's why i suddenly have a new bill 6 months later. 1 it took 5 months and a 10 hour drive for anyone to be able to come up with an excuse. 2 the math doesn't even add up on their own statement. 3 still waiting for a call from the manager. They won't give me that number. What stops them from coming up with a bogus bill next month?

The clinical care at the facility was top notch. Everyone was wonderful and treated me with respect and offered great care even with special precautions in place for COVID response. However, that does not make up for the poor billing procedures in place for this location. I was made to pay a fairly hefty sum of money up front regardless of being told by my insurance that it would be covered at 100%. I tried to talk to staff prior to and there was misinformation provided to them so they still required me to pay up front which I completely understand. Mildly frustrating since I knew it would be covered at 100% but somewhat understandable. What is not understandable is that the check from my insurance company was cashed over a month ago now and yet I still cannot seem to obtain a refund. Everyone is incredibly nice and professional when I call so there is that at least; however, I just would really like my money back.

Dr. Kobes and nurses were professional; knowledgeable to their due professions/duties...while check-in person was prompt in his delivery and billing. I thought the amount paid by myself after insurance co-pay was well worth all the excellent service I received that day!!! Waiting room time was off the charts...leas than 5 minutes wait, if that....it all went so fast... Recovery was top-notch. 5- Star rating !!!! KUDOS !!!!

Good experience but billing tried to get me for 1900+ dollars. Reported to Medicare for attempted fraud. Bill was resolved after 8 months of stress. Would not recommend this facility.

Too bad so many negative review about billing and slow reimbursement. Every other part of our experience here was excellent but the policy is to hold on to my money that they required me to over pay. now that insurance has settled they will take yet another 8 weeks to cut a check? Really? Take a lesson from amazon who can get you anything in the world in 2 days or Paypal who can transfer money in seconds! No excuse except they make money by holding patients cash for months longer than needed to help cash flow. Please fix this! Also very cowardly of the administrator to hide. Can't find contacts to complain anywhere and the phone reps will not escalate to a supervisor. smells very scammy. - Brian