Ampersand Home & Gallery

I feel as a home we must respond regarding to the poor reviews below. The date the reviews were written are misleading , as this resident passed away 8yrs ago plus, not 6 months ago as per the last review suggests. The CQC investigated this and we was found not to be at fault, it was an accident and that it was unavoidable under the circumstances of the fall, We as a home have always prided ourselves on the care we give. The family did put in a letter of concern and the manager at the time responded as such no longer with the company as retired. Our Manager did convey the homes deepest sympathy and that if this lady had stayed in hospital the out come could of been very different and that they should take that up with the hospital. We cannot unfortunately, prevent any one from Falling 24/ 7 as we do not offer 1-1 care but we do our utmost to ensure all of our residents safety and have all the relevant outside agencies involved to help us maximise there safety. Since this ladies passing we have had a new manager and more care staff and we are a completely different home than we was in 2002. We feel that anyone reading these reviews will have concerns regarding us as a home as we all would but they are misleading as they happened a long time ago and not recently as their review dates state. Please also look on the Ampersand House web site and on carehomes.com for reviews also . If anyone has concerns we would really like you to phone and speak to the homes manager. Thank you for reading this .

If our mum had not resided there she may still be alive. Apparently there were two staff bathing her and she slipped off the bathing chair, smooth plastic surface on wet skin and broke her arm. Two days later she died of pneumonia which can be induced by shock apparently. There didn't seem to be any apology and we were advised by a lawyer that we would have difficulty winning compensation, not that we wanted any compensation. But we didn't want the home to just shrug it off, which is exactly what they did.WERE THEY NEGLIGENT OR INCOMPETENT? EITHER WAY THEIR LACK OF REMORSE IS BEYOND BELIEF.

Their neglegence allowed my mum to fall and she died 2 days later. AVOID!

Thanking all of you for your great work in looking after my late grandfather.

Lovely place n lovely owners x