Reviews
I have been coming to this gym since 2015 and I am very disappointed at the way it has been maintained during the past year or so. I have made management aware several times of how dirty and unkempt it has been. There is an expectation that we who use the gym would clean equipment after each use, but when I look around there are cobwebs in windows and on equipment, dust bunnies everywhere and for the last two weeks there has been a dead cockroach in the workout room. Many days there are no wipes to clean the equipment with and the bathroom and showers are atrocious. There seems to be no emphasis on putting equipment away after using, so many times I have had to clear a space in the workout room for me to workout. I know it has been difficult to find staff, especially staff that cares about their job, but this situation is very frustrating at best and should be unacceptable by management. The least the patrons of Anytime should expect is a clean workout environment and equipment that is working properly. Hoping for resolution quickly.
We members at Any Time Fitness Elgin, Texas are overall delighted. For us Brian is a fairly new manager since we've been through a few. We're so glad to have a manager we can count on. He's here on a dependable schedule, takes calls, returns the ones he misses and also replies promptly and dependably to emails. On location, he is eager to help any and all and makes everyone welcome. We think of him as more than staff: he is a neighbor, a mentor and a friend. Another great thing about Anytime Fitness Elgin, is Roseanne. She does a great job straightening, cleaning up and maintaining supplies. We have absolutely no complaints about either the manager or housekeeping. Most of us have been to more than one gym in our lives, and we know how good we can have it here.
The gym is pretty clean and rarely busy. However, the bathrooms need some TLC. They are infested with crickets. Also, the sanitation wipe holders need some tending to. One is broken, and most of the time, at least 2 are empty. I also feel the gym could use a bench that has a decline position. Other than that, it’s a great gym.
Dirty gym. Never enough wipes. Trash was always overflowing. Staff is usually absent during posted business hours. Was difficult to join because no one was there to sign me up. Had similar problem trying to cancel. They make you cancel in person but are never there. Still trying to get them to stop charging me despite having cancelled a year ago after my contract expired. I see others have had a similar experience.
I have been a member with anytime for a while now and it has been good but recently after moving and trying to cancel it has become an absolute nightmare. They have had some turnover in staff and didn’t check their mail because of it for almost a month, which then became my problem. They are not easy to work with and they have ZERO customer service. The previous manager was much more accommodating than this nightmare of a person they have now. I suggest making the drive into Austin for your workouts so you don’t have to deal with this ever.
Not sure about what the haters are talking about Gym was clean Gym was bright & well lit. Gym was well equipped There was no broken equipment. Manager was on duty They support their members' health goals and therefore didn't have buckets of candy everywhere or long tables full of cheap pizzas & doughnuts like other so called FITNESS centers on the PLANET. In fact, there was a fair amount of signage encouraging you to eat healthier and breaking down the nutritional content of various common foods to help members make better informed choices. Health & Fitness is 75% diet and 25% exercise. It's nice to see a gym that actually realizes that.
The negative Yelp review I left got ignored, so I thought about tracking down the contact info for this gym but it seems that some of you have tried, and failed to get in contact, so I guess I have to leave this review. 1. This gym is really dirty and it smells. Most of the time, the very worn out equipment can't be cleaned because the dispensers are out of wipes. The water fountain is covered in scale and looks disgusting so I won't get water out of it- which is pretty inconvenient for a gym, don't you think? 2. Can you at least replace the very torn up mats in the studio if you won't clean the floor? Please? I've been bringing my own, but some folks don't have one and they deserve to have nice equipment to work out with since ya know, we are all paying for this? 3. The equipment is all really old and worn out. There is almost always something broken. They started to paint and do a few spruce ups a while back but I guess gave up in the middle. 4. I would have reported this to a person in person but this gym is never, and I mean never ever staffed. I think there is a lady who might teach a class but the only time I've seen her is when she is teaching that class. Otherwise the office is always dark and locked, and I almost always go during the hours that they are supposed to be staffed. 5. And finally, before you start with the excuses of trying to keep fees low, etc. this is the WORST AT Fitness I've ever been to and it's not even a close 2nd. I travel, so one of the reasons I joined was so that I could have a gym and no excuses. I visited a location in a town that is even smaller than Elgin and it was twice the size and WAY nicer. And guess what? Membership fee is the same. So they are doing it, with less members I'm guessing...so what's your excuse? This review may seem harsh but it's the truth and maybe it will finally bring about some changes and make me feel I'm getting my $ worth. I am certain if I tried to cancel over these complaints you'd just send a collection agency after me so I'd rather not go down that road. I really do just ask for a clean, decent place to work out that is nearby. I am paying for it so is that possible to provide?
