Ashley HomeStore

NEVER BUY ANYTHING FROM ASHLEY!! This chain is very UNPROFESSIONAL and disorganized, brought whole bedroom set from this store as I was in need because my new didn't had any furniture, I was given delivery date 3 weeks after and the saga continued, 1: Not delivered on promise date and postpone for 2 weeks. 2: Product came after 5 weeks of order but was DAMAGED 3: Called customer care and shop only to found they were helpless, then i was given new delivery date after 10 days. 4: Surprise surprise!! 2nd delivery also came with DAMAGED product 5: Went to store to complaint but as usual they are useless, now given new delivery date Now its more than 7 weeks still I am without bed............. Save yourself and don't order anything from Ashley

In shopping for Lamps. Chris McCormick was the best salesperson I have ever encountered. He was friendly and extremely knowledgeable. The store was super clean and the manager Dakota was extremely helpful as well! I hope to come back for sales in the near future.

I purchased the Ashley Extendable Dining Table, and upon delivery the delivery team noticed that the extension piece was defective. They reached out to an Ashley’s Customer Care representative who attempted to schedule a technician's visit for me to have the piece repaired. I refused that option because new merchandise should be functional upon receipt! This is not a used, antique table or the like! Thus, I requested a new table or a refund and they could obviously pick up the defective table. I have received NO response from Ashley. The salesperson was wonderful in the store, where I purchased the table, but that's where the good customer service ended. If you have any issues with your furniture, Ashley may not correct the issue. Spending your money with this furniture retailer is risky!!!

Nick and Dakota ensured I had a wonderful shopping experience. Nick is friendly and patiently helped me pick the pieces I needed to stay within my budget. I highly recommend consulting with Nick and Dakota for your next furniture purchase.

I stopped in to look at bedroom sets. One sales person greeted me, but was tending to another customer when I needed assisstance. Alex stepped in to assist me. He was nothing short of amazing. He was so patient in helping me with my bedroom and mattress purchase. He even got me to purchase $100 pillows which I absolutely love and they will last a long time. I even bought one for my mom. Thank you, Alex for a wonderful experience.

Alex was such a pleasure to work with. Such a non salesy but "let me help you find what you need" approach. We loved that! It was also great that he was knowledgeable of the products, advised us of our military discount which we were unaware of, and directed us to exactly what we needed. Thank you for making our experience great!

Nick and Dakota took excellent care of me …helping me understand furniture and pricing options to fit my personal preferences and budgetary needs. Friendly, knowledgeable, and professional service! Can’t wait until everything is delivered to my new home. Definitely will return.

6/1/23- First and foremost, my rating is based solely on the amazing service my mother and I received from Nick. My mom already knew which couch she wanted to look at when we arrived, and Nick swiftly located it for her. He didn't pressure us. He was extremely kind and really gave us our space to mull over our decision. He even provided suggestions when we asked him. We let him know we would take the weekend to think it over. 6/4/23- We returned to the store and requested to speak to Nick as he had been so wonderful the first time, we wanted to ensure we dealt with him for the sale. As consistent as ever, he was his friendly, laid back self and it was a great transaction. My mother is very excited about her new couch, and we're both grateful that Nick made it an enjoyable experience. My only complaint was while we were there, there appeared to be a woman from corporate who was loudly and constantly discussing operations/training with staff. I found it a bit distracting and unprofessional. I can't imagine why the conversations needed to take place on the floor in front of customers. Nevertheless, at the customer service counter.

Update: So, a couple of days after posting my Google review a received a call from Frankie, one of the managers at this Ashley location. He was extremely apologetic about my experience and was eager to resolve the situation. So, he had scheduled a service tech to take a look at the furniture that I was having an issue with within a couple of weeks. Then a few days later he called me back and again apologizing said he had spoken with his manager, and they were going to replace my furniture. So, a few days later I have received the new set and I am very happy. It is unfortunate that it took writing a review to get my problem resolved but at the end of the day Ashley furniture made me a happy customer again. Thank you, Frankie, for your assistance. Original: I have purchased thousands of dollars of furniture from Ashley Furniture however trying to get anyone to respond to the poor quality of their product is impossible. I have filed claims online, I have gone to the store and still no one can seem to help me. I had taken these pictures after having these in my house for 6 months. I live alone and hardly use my living room and yet the set looks like its 10 years old. I will never give this company another dime of my business.

Nick made the process of buying our furniture so smooth. He explained everything very clearly and answered all our questions. Thank you Nick for an amazing shopping experience with Ashley! I’ll definitely be coming back :