Ashley HomeStore

I love that Ashley delivers their own furniture and not contract out. It made a huge difference in the 5 Star delivery. The men operated the adjustable platform w mattress thoroughly until the new king bed was positioned just right for full operation. What an awesome job! A great experience.

I have always pay cash for my furniture when I go to Ashley this is the first time I have had this problem of ever hearing that I have to get something that I no longer want that was not in my possession at all, I tried getting my money back. They are forcing me to get a dining room set that I no longer needed which I called the next day after I purchased it before I received it or anything I have even called up there trying to get something else because I no longer needed the dining room set. All I got was I’ll call you back never received a call back , that dining room set is still sitting there. I have never heard anything like this in my life where you cannot change your mind about purchasing a item. I have had numerous different stories from the manager in regards to why I can’t get my money back, and none of it makes sense they don’t even go by their own policy when it comes to returns or refund the dining room set was not on clearance . All I wanted was my money back because I found one cheaper so now at this point, I feel like I’m just gonna take them to small claims court because people are entitled to change their mind.

I would give 0 stars if I could. This place is terrible AVOID AT ALL COSTS!!!!!!!!!! Purchased a couch, bed frames, etc. it took half a year to receive the couch and it has been over a year now we still haven’t got other furnitures. The customer service is an absolute joke!! Every time we call to check the delivery status, the first thing they say is it should be delivered any minute when they actually didn’t check the status. How could you know if you didn’t even ask my name? They are terrible at their job. Never come here to buy a single thing ever again in my life.

Oh my, I went to Ashley for new living room furniture. I walked in and I was in immediately impressed with the variety of beautiful furniture. I saw what I wanted within ten minutes of being there. The saleswoman was very attentive not pushy. Beautiful furniture and accents!

Went in to get a simple box spring and frame. Took WAY too long. The lady that waited on us treated my disabled mother like a mentally deficient child and repeated herself far too much. By the time we left I was ready to scream if I heard sweetie or sweetheart one more time. Never shopping there again.

Absolutely horrible customer service. We ordered a couch from them in May and still have not received it. We know someone who ordered the exact same couch from a different Ashley furniture location in august and received it by the beginning of September. Are in the process of canceling the order but the manager claims he does not know if he can do that and we will have to speak with the owner. However everytime we call in the owner is not there. He also claims they do not cancel orders however Ashley Furniture offers cancellation until the item is in the customers possession. They are very unprofessional. Highly advise not purchasing from this store.

After ordering a sectional that didn't arrive before my daughter moved from the area, the store refused to refund her from the LaGrange store but recharged her from the Jacksonville store where they told her the original order would be canceled. She has now been charged twice for one sectional and neither store owner since they are franchised and do not care about what happens to a customer outside of the immediate sale will resolve and the corporate care line won't answer the phone. Have sent a letter to the CEO and Better Business Bureau. Have little hope it will be resolved.

Our sales lady Amanda and the Ashley Team was super friendly and helpful.

I am very disappointed in This store . The workers did not help me . I was waiting on my bed set for almost a year . Then when I went to cancel my order they refused at first but wanted to charge me a processing fee . Terrible. Bad for business. I eventually canceled and got a bed set a 2 weeks later from another place . Just don’t waste your time . This is nothing personal but would you be okay with waiting almost 7 months for a bedroom set ? No I didn’t think so . TAKE YOUR BUSINESS ELSEWHERE!

We purchased a table from here, with their "50% off sale" that's always ending that same day but stays going on for several weeks. We received our table but it was a grey table when we ordered a brown/grey table. Not only this but the lid of the table a lift top was VERY bent, the drawers which you could hardly pull out were uneven! The overall quality just looked terrible compared to the one we looked at in store. We brought it back and had the tables next to each other wish i took picture they were as different as day and night. The man who I assume was the owner? Was extremely rude to us and came out ready to argue before even seeing the tables. When they were together he kept making excuses, "all lift tops are bent" "that's just the model of the drawers" "theres going to be color variance" I understand those statements can be true but it was severe in this case. I asked for a refund because I was upset over his terrible attitude towards us and he refused. They at least switched the tables out with the floor model we looked at, but at this point I'm not longer going to enjoy my table because its tied to this negative experience. I was planning on furnishing my families new home here, but I certainly will never go back to this store. They are not at all focused on customer satisfaction or even doing the right thing. The sales associate was very nice and helpful though, she was very patient with us in choosing the table, just a shame they sent us garbage.