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Ashley HomeStore

  1. Holland
  2. Holland Store
  3. Holland Furniture Store

Reviews, get directions and information for Ashley HomeStore

Ashley HomeStore

About

Welcome to the unofficial Fan Page for the Ashley HomeStore of Holland. Check out our official page here: www.facebook.com/AshleyNWOhio

Description

Retail chain with a variety of signature home furniture, decor accessories & mattresses.



"Ashley HomeStore is the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 1000 locations."
Address: 1520 Spring Meadow Dr, Holland, Ohio 43528
Phone: (419) 868-5600
State: OH
City: Holland
Street Number: 1520 Spring Meadow Dr
Zip Code: 43528
categories: mattress store, furniture store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00

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Reviews
Ordered this futon with usb ports online. Absolutely love it! Thank you Aaron Rosen, my online salesperson, for all your help! You kept me in the loop every step of the way. I would happily reach out to you again for future purchases.
I am regular with Ashley not only in this store location also with the globally ones. However, professionalism is the most important thing that any business must need. The sell man that was Tim is not professional at all. He must understand how to deal to costumers. He was trying to make a laugh on me. Also, he tried to be funny and he do not have too. Honestly, one employer will represent the whole Ashley. There are many professional furniture store in this area which are much better than this place.
Started out having a great experience, however things sure did change. I am so disappointed with how things were handled. Received a call that my furniture was in, told the delivery that I was not ready for it yet so I rescheduled. About 2 weeks before my delivery received a call that my furniture was not in. I went to the store and noticed that the display of the furniture was no longer there. I questioned the Asst. manager and was told that I was not getting the display. I questioned why I was told all the furniture was in and then it was not. They could not answer my question. My order came in 3 different delivers, When the mattress's arrived for the king bed they were 2 different styles so 1 was higher then the other. when my other furniture was deliveredwhich was supposed to be the rest, the ottoman was missing, the night stands were delivered without the feet or hardware. The delivery driver sent a message which I read, I contact customer service and the Asst .manager sent an email regarding this . After 3 weeks of no response I called directly to Ashley Corp. spoke to customer service and she could not find my order so she reordered the items missing. After an additional 2 weeks of nothing being delivered I called again and was told there was no order. The lady I spoke to placed the order again. I did finally receive everything. I should not of had to call or go to that store as many time as I did. I left messages at the store for the manager to call me never received a call. If you are looking for great customer service this is not the place I would not recommend. The furniture is very nice, not so sure the trouble was worth it.
Absolutely do not go to this store. Nothing but lies from the store manager to the distribution center. We ordered $12,000 worth of furniture and didn’t as much as get an honest update or any communication about delivery. They were completely aware that we were moving into an unfurnished townhouse. Months later, and multiple lies, false promises we cancelled the order. Do yourself a favor and do not even step foot in the place. Jim and Gail
Overall awful experience, we will not buy from Ashley again. At store 3 hours and our order was written down incorrectly by our salesman, Tim H. missing a bookshelf we wanted to purchase and then due to computers being down, was then entered electronically incorrectly missing 2 sweater chests plus bookshelf. We paid for delivery and set up of our furniture should’ve received 2 twin beds with drawers underneath, 2 mattresses, nightstand, 2 sweater chests and bookshelf and we did not receive sweater chests or bookshelf then 9/27. When I called Ashley and spoke to Becky within an hour of delivery, they did not have sweater chests or bookshelf on their electronic order but luckily I saved written order from store that noted sweater chests. This is when I also noticed that bookshelf was not written on order at all salesman has bad handwriting and I had to text a picture to office staff for them to even try to read it for me. I also had to spend 25+ minutes trying to find bookshelf we wanted on website to text a picture as well since name was not written down. Our salesman, Tim H., was not in store that day and we were told they would talk to him to see what could be done and someone would reach out to us. Called the next evening at 6:30 pm and spoke directly to Tim because I had not received a call, and he said he would look into it and said he would follow up with me to let me know what could be done. I still had not heard a single thing from anyone at Ashley by following week but we received text message about delivery on 10/2 or 10/3. On 10/4 at 1:50 pm I reached out to store again to inquire about why I had not received any follow up call about what was even being delivered and spoke to Savannah about issues and requested to speak to a manager. She said store manager was in that day and took my phone number for a callback and I never received a call. We scheduled delivery for 10/18 by text due to needing furniture asap so we can clear a room to start setting up a nursery. Still have not heard anything from Ashley. Have tried to call multiple times myself since I was one with all info but due to my work schedule I wasn’t able to call a lot during their business hours or wait on hold. My husband has also tried to call a couple times and has gotten no answer or busy signal. I also addressed issue of the beds being put together incorrectly and my husband having to completely take apart and redo both. We also are left with 3 legs in each drawer that we have no idea where they go and we were given no directions for or even told about. Delivery on 10/18 was only 2 sweater chests, no bookshelf, and one of chests was damaged so now back to still not having our entire order and absolutely no follow up from Ashley. I work in retail and understand being busy and mistakes happening but the complete lack of follow up with me at all is unforgiving. I was never rude or mean and was patient waiting for follow up, knowing that they’re busy I’ve been yelled at too many times myself to be that type of person but the complete lack of customer service is astounding.
I purchased a mattress along with a adjustable base and was told they would be delivered on November 11th, 5 days after purchase. I called to confirm delivery and was told my base wouldn't be here till mid December. When asked could I cancel the order for the base I was initially told they wanted to check inventory to see if they had another one if like available but if not that yes I could. When they called back I was told if I cancel the base they would cancel my whole order and charge me arestocking fee even though I haven't received any of the order and was clearly lied to do the saleslady would get her commission. At this point id rather pay the restocking fee then give this business my money.
Johnny was fantastic to work with when we ordered our bed! Also, Becky the operations manager helped us with our warranty claim and was so kind! Great people at the Holland store.
My husband and I have been loyal ashley furniture customers for years. We purchased two living room sets in may and the day they delivered our furniture the storage ottoman had a huge stain in the top cushion. We called to have it replaced and yes they did come out to bring a new top but the guy cleaned it and said it’s best to use their cleaning solution because it takes too much time to replace the top. So they left the top. And now within only few months of owning our furniture, three of the cushions have started pilling on our sectional. We aren’t hard in our furniture it’s just me and my husband that sit I them. They told us with our year warranty if any problems they would replace anything. Well we called the Holland store in Toledo where we purchased them and now they say that they aren’t able to replace the cushions. Which this is so unacceptable. We waited almost 4 months to receive our furniture and with light use they are pilling and they should replace the three cushions. Where is customer service anymore. We spent $30000.00 on this furniture and we should be told absolutely we will replace those for you to keep their customers happy. Such poor customer service. We were patient when we had to wait so long to get them and what is wrong with them nit wanting to keep their customers happy on just replacing cushions?!?!?!? Everyone works so hard to to have nice things and we were so happy to be able to order new furniture for both rooms. Piss poor customer service when we’ve been long standing customers. They want to do all they can when your looking to buy but once you do they could give two sh@&$ about the after care and problems. We won’t let this go , as they should be more than happy to honor our warranty as they told us in store if any problems they would take care of it. They’ve lost a customer from us and also our family members who’ve purchased there before are aware and will be going else where in the future! As many people as I can spread the word to about their terrible customer service I will make sure that others are aware!
Lots of miscommunication issues. They want to deliver mirror one day bed set another day and so on. Pay upfront cash and miss all the holidays for not having the items in the house. I know this is the issue with industry but at least proper communication might help a bit. Stay away
King bed delivered damaged driver took photos and said someone would call us in a couple days. Did not happen now I call them and they want to send someone to the home to try and repair damaged bed. Should have never accepted delivery. Would not recommend this store to anyone.
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