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Reviews, get directions and information for Atlas van Lines

Atlas van Lines
"We are NMS Moving Systems, INC. an agent for Atlas Van Lines located in Simi Valley, CA. We have been owned and operated by the same owner and management for 41 years. If you are looking to move, please call or reach out for a free in home or virtual estimate. We look forward to showing you why we are "Relocation at it's best." For reviews, please see NMS Moving Systems, INC. as this profile gets mistaken for other Atlas Agents."
Address: 1624 Diplomat Dr, Carrollton 75006
Phone: +19728886500
State: TX
City: Carrollton
Street Number: 1624 Diplomat Dr
Zip Code: 75006
categories: moving & storage service



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Reviews
A man named Bob Savage came to my home to give me an estimate. He was very unprofessional and went through my personal belongings in far more depth than what was appropriate for a moving estimate. He went through my nightstand and every other drawer he could find. He actually got on his hands and knees to dig through the back of my closet and kept asking what was in various boxes. It was an unacceptable invasion of privacy. I think he was trying to find what in my home would be worth stealing. After filing a complaint, I was apologized to by the manager of one of their branches and told the corporate office would be following up with me. I hope that this event was an outlier and from the conversation I had with the manager that seems to be the case but I am still not comfortable doing business with them.
Requested a quote, someone came to my home and looked over our place. He was very nice but a week went by and nothing happened. No phone call or email. Husband calls and tries to figure out what is happen and he gets told to call our “auditor” again. Calls him and he said oh a quote went out but doesn’t say to who or how. Then he rushes off the phone to say he’ll call back and never did, hours later we try to call and he doesn’t even answer. Don’t even waste your time.
I ordered a truck and 3 men several weeks ago. I told them it was a one bedroom, not a lot of stuff and in Silver Lake. Tody, the movers showed up with the biggest truck Ive ever seen. That can can fit everything for a 4-5 bedroom house. We look around, I suggest some things on where to park.. the movers say that they can't double park because the ticket would be as much as moving for me. They didn't try backing in to a lot, and suggested that we call back in and get a smaller truck. I reluctantly said ok.. I NEED to move this weekend as I will NOT be in the apartment next weekend. The mover calls in to the office and says the soonest they can get a smaller truck is Monday morning. They don't mention anything about price or this visit etc. I assumed that it was all taken care of, the rate would be the same and that Monday was reserved since they called into the office. Without trying any maneuvers or attempting my ideas, they leave. 20 minutes later, I get a call from the front office. The man.. named William maybe, aggressively says "I hear that you sent my men away. And now you want to move on Monday? What's this about??" I was flabbergasted. The man then aggressively informed me that HE has to "pay his men every time they are dispatched" and implied that it was MY fault the movers left and that I should know that I have to pay for both today AND Monday at a 4 hour minimum about $500 despite no moving happening. I did not politely respond, and hung up on him. How do professional movers hear "Silver Lake" and think "Ill bring the largest truck in our fleet?" I gave them all the information they needed to bring the appropriate truck! I went to U-Haul, got a 15' truck and everything fit perfectly why did they bring a behemoth?! While 'problem solving' the crew basically stood around chit chatting, as it's the customers dime.. seems like they hire out instead of in-house and are incentivized to take longer and even pull shady moves like rescheduling and not informing of double charges. When I moved into that same apartment two years ago, I called a random number on the side of the road for two movers who didn't have a company name and I got efficient, professional service with nice people who did what they needed to do to get my stuff moved quickly. I use a "Brand Name" moving service that charges two to three times as much and get screwed. I would rather use the men who hang outside the U-Haul center! I'm also having trouble finding them on Social Media now! They identified themselves as "Let's Move It" but the van said "Atlas Van Lines" and all the "Let's Move It" Yelp and Google listings are different and some are closed.. almost as if they are trying to move away from bad reviews!
We were told our stuff would arrive in 5-7 days and it took weeks. If I had been warned it would have taken so long I would have packed differently.
Andy, Chad and Jordan, were amazing. Their customer service was top notch.Services: Senior moving
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