This place is anything but “prestigious”. Decided to book a room for my husbands birthday as a surprise and was really looking forward to the experience. It was by far one of the worst adults only experiences I have ever had. The room smelled horribly of smoke. The bed was the most uncomfortable bed ever. The shower steamed up the entire room. Basic cable on the TV so if you are looking to stream anything, you won’t be able to. Needless to say, it was a major flop of a surprise for my husband and a major disappointment. The fact that you require a membership to even come here and have to apply to be approved is almost comical. You would think that would mean you’d have a great experience but it won’t bes You would be better off spending your money elsewhere than coming to this place.
We first visited Aura in 2016. It felt like a true adult-only escape. Upon checking in, there was no one else in the lobby, and it gave the impression of discrete. The room then was amazing. Fast forward to 2023, and I have no desire to return. We had a check-in time but apparently everyone was given the same or near similar time. There were nine other guests in the lobby with us. There are only four parking sports outside the gate, so vehicles were double-parked, and it felt like one of those strategy games moving cars around so others could proceed forward through the gate. Several guests complained of not being told their guest needed to be present with I.D. before they could check-in. This should have been communicated on the phone before confirming the reservation, or online at the step before submitting the reservation. Maybe this alone would have allowed for staggered check-in times for guests and eliminated so many guests in the lobby. We got to our room, and the smell of old smoke was permeating through the air and embedded in the bed linen and pillows. I've been in cigar lounges that had better quality air. For overnight guests, it sticks to your belongings. It made for an uncomfortable and unpleasurable stay. Throw everything in the washer with Lysol! Throughout the night I was awakened by the sound of housekeeping. I get it, they are doing their job, but perhaps have a system where the first four-hour stay starts at 6 a.m. and the last four-hour stay starts at 8 p.m. This allows overnight guests limited interruptio. Or, keep overnight rooms separate from multi-hour visits. Overall, the place offers a decent vibe for adults looking to adult, but the crowd has changed over the years. We will have to try out one of the other locations.
Great visit. They changed a lot and for the good. First, they make both you and your mate check in. This was good cause it helps prevent unwanted guests. The rooms have been updated. They have new people who are very professional. The rooms are very clean. We had the Lux suite. It was nice. They definitely changed things for the better.Rooms: 5/5
I have always had a good time . Unfortunately my membership expired and they denied Me a new one I have tried numerous times to contact management and see what's. The problem. So today I finally contacted management and he was no help so disappointing.
For our first time being here, lets just say I enjoyed it. The price was not bad at all. My husband and I have not enjoyed some time away from our kids in so long this was very well needed. Staff is wonderful - room was amazing! Just like pictures online. We will DEFINITELY be back!!Rooms: 5/5
Membership was revoked without reason….. been going here 10+ years to be told my membership is revoked with no explanation at all. I reached out to the GM no response as figured. I won’t say this is a bad place to visit but can use some re-training on customer service. The fact that I’ve spent thousands staying here to be tossed like a rag doll is beyond me. It’s as if the staff is trained with a F U mentality. I will say front desk guy Darryl has been solid for years, maybe he should be promoted to GM!!!
I was here for the very first time on Valentine's Day. He did well on this one. The room we had was a total vibe. There was a "chair" in there, and all I'm going to say is OMG!! It's definitely a must try, every way possible. I loved the experience. Overall, it was very successful, and I will most definitely be going again. I gave no stars for services because it didn't apply to us.
Had an amazing time with the husband! What a perfect overnight get away for the two of us. Much needed! The room was very clean, bed was comfortable, shower and jet tub were clean. The shower was SO clean however that we slipped and almost fell getting in and out. That would be the only bad thing I could say. The staff was super efficient and friendly. We called for something and they had it to us in under 5 minutes. Parking is great. No long walks to your rooms, gated parking, so I felt very safe in the unfamiliar neighborhood. Not to mention that around the area are so many places to order out or go and have a nice dinner at. I can't wait for our next overnight stay!
Save your money.. the male at the front desk was very rude and would not give his name. Upon walking into the room, you can tell that house keeping does the very bare minimum in terms of cleanliness. Literal feathers stuck to the bedding. Huge turn off. Walked in & out in less than 15 minutes.Rooms: 1/5
Been here a few times in different rooms. They are always very clean and the staff has always been great. My only complaint is you can hear EVERYTHING. For being an adult hotel, you'd think the walls would be a bit more sound proof? Other than that we very much enjoy this quick getaway.Rooms: 5/5
