Reviews
Made a reservation days ago get there today to pick it up nothing available.. and the dude behind the counter was extremely rude about it. Accused me of making my reservation the same day I tried to pick up my car which was not the case. I have made the reservation several days in advance. You know how to take the reservation you just don't know how to hold the reservation
They try to take money off your card after the fact. They trying to charge me for a cracked windshield even though the site where I rented it from gave me a slip stating it was already cracked. Then he didn't like my rate I got car for from other dealership and tried to change the rate I had to call original dealer to get rate changed back. Watch this guy he's a crook I'll be reaching out to BBB to report.
Great! The manager and staff are courteous and professional. The customer service at Avis is the best.
Wow where do I start. 1st visit they ran our credit card 4 times and we still did not get the vehicle we needed, of course after waiting an hour in line. made the mistake of giving Aavis a second chance, this time the vehicle was extremely dirty inside, so obviously it was not sanitized, posing a health hazard for my family. Extremely unprofessional and unsanitary, and during this pandemic that is absolutely unacceptable. Go enterprise or any other place but Aavis.
Car was dirty and disgusting. Inside front windshield looked like the used a grease rag to wipe it and was so smeared I could not see through it. A sign inside the office said cars were 100% smoke free yet when I got in the car it smelled like someone had just smoked a pack of cigarettes. Total disappointment considering their commercials pledging to clean and disinfect all cars. Car was disgusting!!
For now on I will be renting my vehicles through Avis, unlike others that I’ve went to customer service here phenomenal and I will visit this place again on my next business trip!
Rented a minivan for a quick out of town vacation. Jay and the staff were very helpful. The vehicle was clean and new. I have used this location several times. I would recommend this location to anyone for their car or truck needs.
This is the place to go for a rental. Ivy was very helpful in helping me and my family with a rental. She answered all of our questions and helped us out alot. I will definitely keep beimg a repeat customer and will definitely keep recommending. Avis to friends/family/ and aquaintances, because of professional, respectful and courteous people like Ivy. Thanks Avis for having people like Ivy in the company. We greatly Appreciate it.
The doors said 8am open time as well as website. We arrived at 820 and were yelled at that they dont open until 830. The man running the counter for rentals was 15 minutes late and so all 4 customers had to wait until 845 to get the rental. We were 3rd and it took an hour. The rental had issues on 3 separate occasions and the 24 hr roadside assistance number just rang and rang. We were charged for items never delivered and on top of that the customer service line is bad service. I had to email a screenshot of their website showing 8am open time when they states their website said 830 open time and its customers problem not theirs. NEVER AGAIN
I absolutely adore this rental location. The employees at the front desk are professional, helpful and extremely cordial and warm. The car given to me was spotless. I will most definitely return to this location in the future.
