Azusa Animal Hospital

I witnessed a man abuse his dog after he left Azusa Animal Hospital located at 457 E Arrow HWY in Azusa. The small brown dog was a wearing a recovery cone collar and could not get into the vehicle without assistance. The man became frustrated and picked the dog up by its leash, leaving the dog dangling in the air, crying and yelling horrendously for a good 4-5 seconds. The dog was choking, crying and flopping everywhere in mid air. He then proceeded to throw the dog forcefully into his hatch-back followed by screaming and profanity. I Immediately went into the animal hospital and asked if they saw what happened, explained what I saw, and asked if they could contact someone to file a complaint. When I arrived home, I contacted LA County Department of Animal Care & Control to see if they can assist but they needed the mans information and home address . So I then contacted Azusa Animal Hospital again with the Animal Care & Control number, so they could call and give them the man’s information in order for a wellness check to be done on the pet. They informed me that the man has been going through a lot and that “I don’t don’t know what people go through”. I explained that regardless of someone’s emotional or physical pain animal abuse is NEVER ok and there is No excuse! She disagreed and asked if I was even a client? I said no and she said she would “make a note in his file”.. No compassion from the receptionist at all. How can someone be ok with this. I was heart broken and I do not trust this place. If they don’t care about animal abuse would you trust them with your pet?

This facility failed to help an innocent pup who was being abused after leaving the hospital by its frustrated owner. Shame on you Azusa Animal Hospital shame on the receptionist who answered the phone and said "the man was going through a lot" so I guess it's ok to abuse an innocent animal that can't speak or fend for themselves. She shouldn't be working there with sweet vulnerable angels who depend on us to take care of them. Don't give this place your business, take your babies to another pet clinic!

How can this place be open and call them self animal lovers?!…a person literally witness a dog get abused in their parking lot and went to tell the receptionist…the receptionist didn’t give a dam at all?!?…how would you feel if this was your pet getting taken care of!?!?…0000stars for this place!

Dr Kim is very kind and extremely knowledgeable, the office staff is great and clean.

Best animal care around. The doctor is wonderful, caring and goes the extra mile. My little Sophie was extremely ill one year and the staff literally saved her. I love this hospital

Ive been going here for years and kim has shown no love what so ever, 50$ fee every check up and reccommended all kinds of stuff that made my dog and cats skin ruined. $$$$$$$ wasted and no respect... will never come here again.

Horrible experience! Have been coming to this clinic for 20 years and today I took my dog to get her yearly vaccinations. Dr Choi got agitated when I started to question him in regards to his recommendation for X-rays and blood work because my dog gets scared with fireworks . Because rude and didn’t want to speak to me. Vets charge a lot and I feel that we are have every right to ask questions

Takes all the necessary precautions during this pandemic. So far no complaints on that. Did great work for me and my dog so I would definitely recommend! All workers wear a mask and a face shield and also gloves. All customers are required to wait in their cars while an employee will come to handle your business. Very good precautions for a time like this

My 6mo old puppy had parvo. Dr. Kim took his time to explain everything to expect throughly. I've been to other vets who up sell but Dr. Kim offers alternative treatment when possible less expensive and let you decide how to proceed.. 4 stars because staff takes a long time between treatment and payment.