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Reviews, get directions and information for Back Yard Burgers

Back Yard Burgers

Description

At Back Yard Burgers, we've been serving juicy 100% Black Angus beef burgers on our flame grills since 1987. Maybe beef isn’t your thing. Don’t worry, we offer several delicious alternatives like chicken, turkey, and veggie burgers - all prepared in the same way, on the flame grill. Order Up.



"At Back Yard Burgers, we've been serving juicy 100% Black Angus beef burgers on our flame grills since 1987. Maybe beef isn’t your thing. Don’t worry. We hold no grudges. In fact, we offer several delicious alternatives like chicken, turkey, and veggie burgers - all prepared in the same way, on the flame grill. Join us for lunch, dinner, an afternoon snack, or late night craving - whenever you're in the mood for that juicy flame grilled taste. We also offer catering, just contact our restaurant, we'd be happy to serve you at your next corporate event, meeting, party, or family gathering."
Address: 2931 Kirby Whitten Rd, Bartlett, Tennessee 38134
Phone: (901) 388-7800
State: TN
City: Bartlett
Street Number: 2931 Kirby Whitten Rd
Zip Code: 38134
categories: american restaurant, burger restaurant, fast food restaurant


Opening Hours

Monday: 11:00 - 21:00
Tuesday: 11:00 - 21:00
Wednesday: 11:00 - 21:00
Thursday: 11:00 - 21:00
Friday: 11:00 - 22:00
Saturday: 11:00 - 22:00
Sunday: 11:00 - 21:00


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Reviews
I recently went into this location on Kirby whitten Bartlett TN by the Starbucks and McAlister's deli to order some food and saw a wig on the counter!!! Why in the heck would a employees think it's okay to let their employees or customers leave hair on the front counter where customers order their food. I walked right out. If y'all are willing to leave hair on the counter than it will be in food. Please don't eat here. This location is always lazy and forgets the drinks as well so i know it's the employees that did this action.
Ordered 2 burgers - one of them a double. Our order arrived and both sandwiches were missing the actual hamburger! Tried to call three times and it went to a full voicemail box, so no ability to get ahold of anyone at the restaurant to get this fixed.
The food was good. However, I almost wanted to get a refund and leave because the lobby looks and smells horrible. I am not sure if the weird smell was from the dilapidated lobby or perhaps the dirty disgusting booth chairs. Almost $30 to sit in a dining room that made me feel dirty. Not to mention the gnats flying around us. Broken napkin holder which was filthy as well. I will never go back to this location.
Food took twice as long as quoted at the drive through, burgers were dry, fries still cold in the middle. When I tried to either get my food after waiting in the parking lot for nearly 30 minutes or my money back, the staff proceeded to laugh at me. Unprofessional and bad food. Will NOT be going back! Deleting the app.
I work in the area never knew they had salads lunch was great friendly customer service
03/26/22 So I entered drive thru@ 6pm with my patient in car with me to grab dinner, employee anounce that they were only accepting cash at this time. Went forward with order only to get to window and be handed wrong order and was ask to pull for my order. It is now 6:53 & still nothing!!! OMG WORST SERVICE EVER!!!
Drive through was going at an average of 5 minutes per car. 8 cars in the drive thru, you can do the math. Luckily, 3 cars drove off so I was able to order in less than half an hour. I didn't get my food in less than half an hour, though. This location might serve the community better if it closed entity.
Normally I order the bacon cheddar burger, which is always on point. This time I decided to try the honey bbq burger. Major disappointment!!. You would think a bbq burger would be DRIPPING with bbq sauce. This burger was DRY!!. When I lifted the bun, there was a DROP of bbq sauce barely spread on the bun!! MAYBE it was just this location. I will try another location to see.
I’m typing this while waiting for my food. The drive-thru attendant got my order wrong by adding a combo after I clearly asked for “just a sandwich”, magically decided that I ordered a Sprite, took TWENTY 20 MINUTES to make the food while I was sitting at the window, AND upon reviewing the receipt, I notice that a 5% “supply chain fee” has been added to the menu board prices without my knowledge or consent. Horrible service. Go to the nearby Five Guys instead.
This location is usually quick and the food is usually really good. On occasion the fries will be a little undercooked but overall really good
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