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Banfield Pet Hospital

  1. Northbrook
  2. Skokie Hospital
  3. Northbrook Hospital

Reviews, get directions and information for Banfield Pet Hospital

Banfield Pet Hospital

Description

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.



"Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage."
Address: 291 Skokie Blvd, Northbrook 60062
Phone: (847) 205-9510
State: IL
City: Northbrook
Street Number: 291 Skokie Blvd
Zip Code: 60062
categories: veterinarian


Opening Hours

Monday: 09:00 - 19:00
Tuesday: 09:00 - 19:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 19:00
Saturday: 09:00 - 18:00


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Reviews
This location as well as the Touhy location we’re responsible for the death of my dog Sherry. Contact me and I will tell you step by step the story. Banfield should not exist. Everyone there was extremely rude. Even in this kind of situation. They even deducted $700 from the $3,000 the pharmaceutical company gave for my dog to go to a hospital when it was their fault. Then they called the police at me and loads of squad cars came after I yelled at them for what they were doing. They acted like they were the victims. Do yourself a favor and just take a gun and shoot your animal in the head instead of taking them to such a disgusting place with no morals. You think the workers are happy working in such a crappy place like Banfield? They use a program on the computer to diagnose and treat your pet. Please listen to me and take your pet to a real vet, it will be cheaper for you as well. Once again, contact me to find out more info if you want to know what exactly happened. It will shock you and disgust you. I hope nothing but the worst for the employees that did this. I pray every night for the worst for them. I will never get over the loss of Sherry, my beloved dog. I want nothing more than to put to sleep every single member of their staff. They deserve to suffer for what they did. You think it’s a privilege being a vet and working at Banfield? It’s like the bottom of the bottom for them. I hope they read this.
Our dog has been going to the same office for the last 12 years, in one of the recent visits they prescribed a strong cough medicine with narcotics. After the medicine was stopped she apparently was addicted and went thru a bad case of withdrawal. The doctors at Banfield not knowing what’s the reason for her problem suggested to put her to sleep. In the week that we were debating to do this she showed slight signs of improvement, when we contacted Banfield they still insisted to put her to sleep. Amazingly our dog recovered in the next few days and proved the vets at Banfield totally wrong. I don’t know where they go to school, apparently they have no knowledge of what they practice. Our dog is doing fine.
If you love your pet don't bring them to Banfield! Got a call from an uncertified vet tech that said my dog almost died while under anesthesia and were not able to clean the teeth. An uncertified vet tech was in charge of the whole procedure said the teeth never got cleaned but was told to still pay the bill for services that were not rendered. They took me to collections. Just got off the phone with the practice manager Rachel in Northbrook she said the state of IL does not require certified vet techs and she was zero help !! I am looking for a lawyer for ruining my credit rating. I also called 7 on your side today because people should be aware of how Banfield operates! It is a total racquet and have not heard one positive thing about them from anyone. I would rate them zero! One star rating is way to generous!!
The staff at this Banfield are very mindful and accomodating. They ask if youve been taken care of. When you book appointments, there is no 2 or 3 week wait like other Banfields. For the most part, my experience here has been good. I previously used to go to Banfield Niles and the people that work in the front desk were kind of rude. I was picking something up and the lady at the front who was not on the phone was staring at her computer screen. Of course she may have been busy doing something which is totally understandable but she did not even acknowledge me until 5 minutes later. I was standing in front of her and she did not look up once. It took me 2 to 3 weeks to book appointments when my dog had a non so urgent issue but still needed to be seen within the week. It wasn't enough to warrant a visit to Blue Pearl.
Will never go here again. Had to at the last minute because our vet was booked. They take the pet in the back room for part of the exam and administering shots. Then they told me my dogs tooth had to be extracted and then all the teeth needed cleaning. My real vet indicated that is not the case. It was all marketing and plus ups, buy this, get that. I told them one of my dogs has reactions to shots. But hey gave the three years rabies to the wrong dog. Total hot mess.
Made an appointment for a check up to find that they "ran out" of the immunization my pup needed. Had to come back the following week. Made another appointment. Arrived to be told the doctor was still in surgery and I'd have to come back two hours later. When I asked if someone could've called in advance I was told I just found out when I called back there. When I asked about the ordering of immunizations for appointments made in advance like a Seinfeld episode for taking reservations and holding reservations, the tech said, "well yours isn't the only dog we see, you know". I don't need to waste my time going three times to a place to get what I need, nor do I need a snarky tech treating me like that. Makes me wonder even more about what they do and don't know about dogs if they can't even treat humans with a touch of decency
Very angry and disappointed . Rushed home from work to make the 3:30 appointment . When I got there I went to the grooming by mistake instead of the vet . By the time I got to the counter the secretary was very rude and said they would not take me because I was 12 minutes late . Without a care, she told me to make an appointment tomorrow - as if I can come any time and have nothing else to do. Will never give any business to them . And I will pass the word to all pet owners I know . Very disappointing!
I had to call three times to get questions answered on treatment, prices, and procedures for an exam and vaccination. I got the run around with everyone and I kept firmly asking questions. I thought they told me the right info. Unfortunately, website and people that answered questions didnt give me correct info so when I got there they tried to back track and pretend it was my fault. The staff answering the phone fumbled when I asked question and only when pressed looked it up or asked someone more knowledgeable. I wont recommend thris place seems like they are lazy and unconcerned about their clients. Three times I had to tell them my dogs gender and what I was looking for. Staff seems careless, negligent, and misinformed of their services. They could of saved me a hour trip if they knew about their services. I wont go back to this location. Also they dont file rabies tag, they make you file yourself.
We will never go back. They are disorganized and incompetent. Drop at 8:15 for an hour. Nobody to open door! Wait while they answer telephones, 3 hours later nothing done. Jason is a jerk, heard him say to a customer, "you did not pay the full amount, this will go to collections tonight in sacastic way. He asked me the weight, I said, don't you do that? He said no, put him on the scale. Slimy place! They are jerks that seem to just up-sell you on everything, The wellness program, just say no! They had a brochure about pet insurance the first time, I asked and they said, we took those away as they were not Banfield but a private company. Use petbucket and tractor supply company Google and save big $$$$
Yeah, it's a big national chain. But the wellness plan has been a pretty good value for me with the dental cleanings. Also, I've always had a good experience with the staff at this location. If you aren't going to buy a wellness plan, it's probably not worth it.
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