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Bank of America

  1. Urbandale
  2. Urbandale Bank

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Bank of America
"Bank of America is proud to serve Urbandale, IA. Wherever you are in your financial life, we're here for you with personalized financial guidance from a team of experienced professionals all working together in one convenient location."
Address: 6200 Aurora Ave, Ste 101E, Urbandale 50322
Phone: (515) 235-2910
State: IA
City: Urbandale
Street Number: 6200 Aurora Ave, Ste 101E
Zip Code: 50322-2896
categories: loan service, commercial bank


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Reviews
My 8 and 6 year old bank here since they allow them to have debit cards. So far the only bank I have found that allows this. They were super nice getting them set up. They deposited money and it took a fair amount of time to get it deposited but my bank is just like that so I think it depends on the time of day.
They never answer their phones. Deposited a check last week and my online app is saying that it won’t be available until the 23rd of this month so I’m going to be forced to drive to a location to try to talk to someone. Terrible customer service.
This is a warning!!!!!! remove your money from/services with any Bank of America. They will give your money away even, if your debt card is lock. They are no longer a bank you can trust to keep your money in..
Been standing here half hour to cash a simple check..... I'm not sure what is going on here but everyone being told they can't cash checks ..... customers walking out
You're a bank.. but you won't sell rolls of quarters, even for a fee to non members.... well I know where I'm definitely going to bank ever.
I have banked with BOA for years but never have I had this much of an unprofessional experience. They have changed all locations but this one and the DONT answer the phone. Says use the mobile app for my issue but the mobile app says they cannot assist with my request. I will be canceling my account here because I have been calling since last week with no answer.
Worst customer service experience in a bank I've ever had. All I wanted to do was cash a check that was issued by BoA. I've been waiting 40 minutes to be verified. Just to cash a check. One guy sat in his office and did t help anyone. People in office are not even working with people. What's the point?
I am certain there is a business with worse customer service than that of BofA though they would have had to set out to design a system to surpass BofA’s total lack of customer care…the branch phone has not been answered by a human for months! Press 4 to speak to a representative and it rings and rings before going to a recording telling me everyone is busy and to go online. First, if they are sooooo busy why not hire only one more person to take calls??? Second, the online scheduling from my phone is less than stellar. An absolute horrible experience. Looking to switch to an institution where someone may answer the phone… Oh, would give negative stars if possible.
Stay away from all Bank Of America Banks they are a joke poor customer service on the phone awaiting is a joke the trying to cash a payroll check was told it requires the same amount of money in my account as the check is never had any bank ever say that so to the people who live paycheck to paycheck that can’t happen basically you can’t spend your paycheck at all if you want to cash your check again the following paycheck that’s unheard of ever since I’ve gotten this account it’s been nothing but a joke and also don’t mobile deposit anything and expect it to be available for 5 days or more this bank is a joke . Also called the number in Desmoines Iowa to see if they were open and got you have reached an abandoned number must mean they either closed permanently or they can’t pay their bill they didn’t update there number what customer service is that ? I will be closing my accounts here !!!!
Seriously what's the point of having four drive-through lanes and one open. Always every time I'm here. And the drive-through that is open is the commercial lane so people are doing deposits that take 20 minutes. Absolutely ridiculous. Part 2 of the review of this bank. It is gotten no better. I went in to deposit money today and I had to show an ID to deposit cash. I have never heard of anything quite so dumb. Also there were 5 tellers behind the line and 2 working. This banks needs help.
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