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Reviews, get directions and information for Bank of America

Bank of America
"We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control CDC guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area."
Address: 555 Broadway, Millbrae 94030
Phone: +16502594000
State: CA
City: Millbrae
Street Number: 555 Broadway
Zip Code: 94030
categories: commercial bank, financial service



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Reviews
Thank you Lisa Tow I had one of the best banking experience and thanks to Lisa Tow the relationship manager at the center. I recently moved to the US and opening a bank account was my top priority, but after visiting multiple banks I realized it is going to be very tedious as the wait time is high and the response is not great. But fortunately, thanks to my stars I met Lisa Tow who helped in setting up the account in just one day and the hospitality was just something that I haven't experienced from any banker. Thank you Lisa for the best banking experience and I would recommend everyone to visit the branch for a hassle free banking.
If you can help it stay away. Lines for tellers are ridiculously long. Merchant line is never open. You would think they know and understand their traffic flows. End and middle of the month they should make sure to have Merchant line open.
I came to the bank today just to make a simple withdrawal and one of the tellers named arsene was not able to help me. I didn't have a card because I've been waiting a few weeks for replacement one in the mail. I gave him all of my information social number ,date of birth and presented my ID but he was rude and said that my information was incorrect. I then asked for a manager and I was immediately helped and the situation was cleared but his customer service skills are severely lacking and I found his tone and mood very disrespectful. If I could give zero stars for my experience today I would
Bank of America is horrible in general. I had a problem with a transaction and called customer service more than 3 times to fix this problem. On each call, I waited on the phone for over half an hour for customer service. The last customer service rep not only did not help, but blocked the access to my online banking account. So, now I need to go to a Bank of America branch to prove my ID to regain my ability to use online banking. Went on Google Map to look for Bank of America nearest me because I see signs for this bank everywhere. It turns out that they put out business signs at sites where they just have an ATM. I can't wait to close my account and transfer my business elsewhere.
Just wow! 20 minute wait to see teller. Got to be kidding me!! It’s like the DMV here. I’m only here because of my Edd card. Otherwise I would stick with chase and Wells Fargo. There are sooo many choices for the rest of people in line. Why torture yourself??
The slowest service I’ve had and it’s not the 1st time .. this bank is always short staffed and if you think you can get in and out in 20 min … well good luck . Going to find another bank to deal with .
No Bussines line. Waiting time is 30-40 min.
Took some copies to get them notorized, but they told me they cannot notarize some of them which is weird because other branches do. Then I went to UPS for notary, and they clearly explained the process, attached some other notary forms to the copies I provided and then notarized them. I'm having an account with BoFA for many years, but this branch didn't even try to make it happen. The representative wasn't clear about why they can't notarize it, neither had any idea about it.
Kind and professional approach to the customer. Thanks.
Needed a cashier’s check. I was in and out super fast. Overall they were very accommodating.
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