First time here. AND DEFINITELY THE LAST. First reason they had to verify my identity which I understand but they did not told me how. I went home to pick up my identifications. Then when I returned after a couple hours later they said they also needed to verify that the check is real and the identification they did not stated what to bring so I brought my id and SS card to which they said we cannot accept this. However they could accept id and medical card which I had earlier. Now they verify by calling my previous employer and that didn't settle well with me due to being fired and it is past his work hours. I do not like how they are scrambling when this could've been avoided if the initial contact was handled appropriately with knowledge and asking the right questions.
mailbox full. that is their phone support. if you were an HSBC customer that got downgraded to this bank. Beware.
