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Reviews, get directions and information for Bankers Life

Bankers Life

About

Bankers Life focuses on the insurance needs of the middle-income retirement market from more than 300 offices across the country.

Description

At a bird’s eye view, Bankers Life focuses on the insurance needs of the middle-income retirement market from more than 300 offices across the country. But we are so much more than just an insurance company.

Our 5,000 plus agents live and work in the communities they serve. They take the time to get to know customers, listen to their needs, understand their values and guide them to a secure retirement. This is because our agents have access to our award-winning training, dedicated mentors and programs that connect them with Baby Boomers that are in need of our services.

To learn more about what we do, visit us at www.bankerslife.com. To learn more about why we do it, view our career opportunities at https://www.bankerslife.com/careerguide



"With a history dating back to 1879, Bankers Life provides a broad selection of life insurance and health insurance products designed especially for Americans who are near or in retirement. With over 200 offices across the country, our 3,800+ insurance agents/producers live and work in the communities they serve. Our agents/producers at the local Bankers Life office in Portage, MI take the time to get to know you as their customers, listen to your needs and values, and are dedicated to helping you meet your goals for a secure retirement. Get to know Bankers Life - and learn why our 1.3 million customers trust us to help protect their financial future, ensuring a healthier and rewarding retirement."
Address: 4341 S Westnedge Ave, Suite 1112, Kalamazoo 49008
Phone: +12693438541
State: MI
City: Kalamazoo
Street Number: 4341 S Westnedge Ave, Suite 1112
Zip Code: 49008
categories: insurance agent


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00


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Reviews
I'm very disappointed in Bankers Life in Kalamazoo, MI. I have not heard from them in years but my payment is made monthly faithfully by ACH from my account. No one answers the phone no mater what time of day you call. I wish they would refund me all my money that I paid in so I can take my business somewhere else where they care about the people. The way they ignore me I wonder if they will ignore my family when the time come. It's been over 10 years and I my have heard from them twice. Just refund me and let me go somewhere else please where they care about their customers. This is not very good customer service.
Update: A regional Bankers Life Manager contacted me, apologized, gave me a better explanation of their services and sent a new representative out who was extremely helpful and offered any help we need in the future. I have upgraded to a four star review and would have given five stars but I still have not heard back from Kim to apologize or offer any help. Original three star review: A couple of years ago I would have given them 5 stars. Our representative Marin, was thorough, professional and made sure to contact us every fall to make sure we had the right company for our Medicare prescriptions. As far as the coverage for our medical, I'm very happy with that. The reason for the three stars is customer service. Marin left for another company and the man who came last year in her place was all about sales. It seemed to us that he was very money motivated as opposed to service oriented and when he couldn't sell us some unwanted whole life insurance we were no longer of any importance. We didn't receive a call this year so we called and got no response. When I called back the receptionist was very kind when I told her what had happened and she sent us to the manager whose name I believe was Kim, although I'm not sure. I told her our story and that we hadn't heard back and she came on like gangbusters telling me that her agents work hard and don't have time for that and don't get paid for that, it's an extra service. I was blown away. I didn't know they didn't get paid for it, Marin made it seem like it was part of their service. "Kim" perhaps was having a bad day but she sure didn't give a hoot about her long time clients and let me know it! She did tell me to go to Medicare.gov and take care of it myself. Very disappointing.
I can't say enough about the service we received from our representative. My husband and I both feel he went above and beyond to get our insurance issues solved. And we can rest assured knowing all of our life insurance needs have been met. Thank you again Mike for all your help. Rick and Phyllis.
They are an amazing group of people really dedicated to helping the community they are not like typical company they go the extra mile for their people. If your looking for a company, I’d make it easy and just choose bankers. They do everything face to face like the old fashion way and their agents are just great. They tell you things up front they clarify everything. Just absolutely blessed we still companies like this still around.
Kim is the Branch Manager and she's focused on developing her team and helping people in the community. She's an incredible woman and leader!
I'm a believer in life insurance. the experience is going to depend on the agent you get.
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