Bassett Furniture

I just purchased a custom sofa at the Selma location and wanted to share what a pleasurable experience it was customizing furniture usually isn't for me. Germaine was the designer I worked with and I would highly recommend her to everyone. The other designer there also helped with the perfect customized pillows. At this point, I can't say enough to emphasize the ease of the purchase.....as stress free as it can possibly be. Barbara

Overall, the store is easy to find, clean and has great parking;however, once inside, over-priced furniture and an uppity saleswoman await you. We were greeted by a very sweet sales associate and, in hindsight, I should have stayed with her to ask question. The sales associate that accosted us further in the store was arrogant, insulting and overall, menacing. She managed to be offensive with her answers to my questions and insinuated I did not recognize quality furniture. I was there helping my friend select an item so she was not very focused on me, even though I asked the questions. After her offensive remarks about my lack of tactful furniture, we left and went to Havertys, bought what we wanted, and left with a new friend, a kind sales associate!

No wonder they only have 3 stars. Horrible customer service. I hope the people that work there will read this and are embarrassed at how bad they are treating people. Also, if the manager of this store is reading this, please take actions. Staff on Sunday at 2 pm were horrible and we are never coming back. We walked with cash in hand, knowing exactly which bed we wanted, but walked away because of how we were treated when we brought our service dog in. The man greeted us with a disgusted look on his face. We were followed around while being pointed at. I eventually told my dog to take him out because of the hushed conversations of disgust we were getting. I’ve never felt more unwelcome.

Edited my one star review because of caring regional managers such as Derrick Byers.