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Bassett Furniture

  1. Livingston
  2. Mt. Pleasant Furniture Store

Reviews, get directions and information for Bassett Furniture

Bassett Furniture

Description

Bassett Home Furnishings offers the latest furniture styles with unmatched custom capabilities, free in-home design visits, and coordinated decorating accessories.



"At Bassett Furniture, get quality without compromise. Shop our wide selection of bedroom, dining room, living room, and outdoor furniture, plus fun furniture accessories like lamps and rugs. Or customize your perfect piece in our design studio. And if you need a little extra help, our interior design consultants are available to help you make that perfect piece or perfect room. Shop online today or visit us in-store!"
Address: 464 W MT PLEASANT AVE, Livingston (New Jersey) 07039
Phone: (973) 533-5000
State: NJ
City: Livingston
Street Number: 464 W MT PLEASANT AVE
Zip Code: 07039
categories: furniture store



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Reviews
Poor quality furniture for the price. $2700 upholstered bed frame. When they put it together, the guys building it must have realized the crossbeams that run across were an inch too short whoever made it probably didn’t account for the extra width from the upholstery. Rather than tell us, they squeezed the wood as much as they could and drilled it with short wood screws providing a very temporary solution. Had it delivered in August and moved into the house in October. After a few months of use, we noticed the middle crossbeam kept falling down. It’s a beautiful bed but when assembled they did it in a way that you couldn’t possibly notice it was faulty until after the 3-day return window. We have end tables and dressers that are nice from Bassett. I recommend not getting anything upholstered from here and would probably recommend avoiding couches and beds. Would’ve been less money and headache to go somewhere else.
Horrible horrible horrible experience. Avoid purchasing anything from this location. The customer service is terrible and non existent. Upon delivering our very expensive custom selected bed frame someone from basset transferred blood all over our $13,000 tempur-pedic mattress and went above and beyond to deny it and pretend they were not currently and openly bleeding. Bassett store employees did a horrible job to address it. Said "well things happen". Do not give them any of your hard earned money. The worst part is that the employees also then tried to deny it. Seriously do yourself a favor and avoid this place.
This is a zero star rating and if a more negative rating could be given that is what I would provide. The absolute worst customer service I have ever encountered!! Paid for a $7000 outdoor couch that I was guaranteed would be delivered before labor day. They sent pieces from two different couches with the wrong connectors clearly in hopes that we would not inspect the couch. They delivered the wrong couch yet again and insisted that it was correct and have provided no satisfying remedy. The management staff is incredibly rude and unprofessional and the manager who came to my house refused to leave my premises despite my instruction to do so. At this price point, one would expect that they would do what is necessary to satisfy the customer, but that is not at all the case. BUYER BEWARE!! Stay away. Worst company ever.
I will never trust this store. We needed bedroom furniture for our new house and we’re told to pick from ‘in-stock’ options to ensure delivery within 4-6 weeks. We did that although that limited our options but here we are almost 10 weeks in with no sign of any delivery. What’s worse is the lack of accountability. We have had to call again and again to get the status always to end with a promise of ‘we will check with scheduling and call back’ which they don’t. They have managed to disappoint even before we have used their product - am bracing myself for the experience when we actually get the bed.
I recently purchased a large couch through Bassett. It was very expensive and I wanted to protect my purchase. Jodi was very helpful in designing my couch and she was also very helpful in convincing me to purchase the furniture warranty, especially because we had gotten a new dog. Well, my dog got to one of my cushions. When I called about the warranty I was suddenly told there is a no “Paws, Claws or Jaws” coverage. This is completely opposite of what I was told, otherwise I would not have purchased the warranty. Be very wary when dealing with the employees at this store....they are typical sales people...they’ll get you coming and going. Always read the fine print...lesson learned. Very disappointed
Worst experience ever. I asked them their return policy; guess what they told me. And I am not joking. 3 days to return. I bought a lamp, it was not a custom made piece. I think they know that their items are over priced, they are afraid you can return it once you know the real price. That is why their return policy is very short time.
I walked In this store with my wife and waited for about 20 Minutes and not one employee even attempted to acknowledge us.. We would've bought a sectional here but the employee's judged us because we look young yet we could afford any piece they have in this store. Back to restoration hardware we go. I am not a critic and I don't go around posting bad reviews everywhere I go like some people do.. I'm just completely upset by how everyone in this place judged us and wouldn't help us. When we got up to leave they looked at us but STILL wouldn't ask us if we needed help..
Love the Bench Made wood pieces! We are working with Maria and she is great, patient with us and all our questions! Highly recommend!
Unfortunately, Bassettt decided to discontinue the fabric Pattern 2467, Color 15, Cleaning S we were interested in using. This was done in the middle of a pandemic. Terrible!
We didn't buy from this location but we should have. Great staff. Nice furniture.
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