Best Buy

Didn't buy anything. However the store was clean, the employees were nice and offered to assist. We were greeted when we came in. There was a rain storm so we roamed until the rain stopped. Nice technology kept us entertained and I got to look at some specs on some items I am considering.

Love Best Buy. Have purchased so many things from them for years. They try to keep up with the times and service needs. Total protection plan is good if have a fair amount of items from them. Look for price match. Ship from store to home if item not in stock at store closest to you. Some drop off with staff and quantity of products but think that is everywhere right now

This store is horrible. They can't even let customers know when they're closing, they just turn the lights off. And they lie to you and claim they've cancelled geek squad services when they actually did not. The online chat is no help either. I have never had a good experience in this store. The management is probably some of the worst I've seen out of any company.

No offers of service in a nearly empty store while two employees chatted with each other at the entrance podium. Not as much as a "hello". And you wonder why folks just shop elsewhere on line!

Vince helped me and my dad buy a kindle really Nice and helpful it’s people like that should work in the industry makes going in to store so much easier 5 stars Bro should get a raise

Went in to purchase a tv. An employee walked past my family and I twice w/o even acknowledging us or asking we needed assistance. Walked towards front of store to find help and everyone seemed preoccupied with their own business. Had to carry a heavy TV to the front of the store with no help. Never again

The good: Employees are eagerly helpful and knowledgeable. The bad: All of the lines regular checkout, online pickup, customer service, and Geek Squad assistance are combined so expect very long wait times for checking out.

Best customer service ever at Harrisonburg VA Best Buy. Vince was our Best Buy team member to help us and he was outstanding. Thank you for him.

Looked for what I needed online, found it here, went to the store, Robbie was awesome, answered my questions and was able to get everything done and me out of the store in good time.

Was told over the phone that the Geek Squad could make a particular upgrade on my computer. They made me schedule an appointment to get to work done when I arrived after a 45 minute drive I was told oh no we don't do that kind of work.