Best Buy

DO NOT REQUEST DELIVERY it's kind of sad to write this review, because there are a few associates at this best buy who are top notch, but unfortunately just as many who don't want to be there and give you a bad experience. Despite that we bought a washer and dryer with delivery and installation. When delivering the appliances they scratched them all up and left without installing. When we tried to call and complain and get our money back, they gave us a really hard time about it. Go to Home Depot, or Lowe's right across the street for a washer/dryer

I’ve only been here twice, but I’ve had really good experiences. Both times I went with my boyfriend for a return and the line was short, and service was quick and painless! This review is more of a reflection of the store rather than Best Buy obviously, we’ve had 2 recent returns. The team leader that we interacted with, Guy, was particularly pleasant!

I wish Best Buy could hire some employee who have the capability to handle the job. My friend bought a case for his phone which was suppose to be $19.99, instead this Best buy charged him $39.99. I thought the basic skills to work in a retail store is checking price . Clearly they failed. And it happened again this Black Friday. I was waiting in line at 5 pm on Thursday. And When I was in there I took the headphone I want to check out. The guy at checkout couldn't get the price, he came up with a weird theory that the price on the flyer was for Black Friday. So the price must be work only on Friday. Excuse me! The whole door buster idea was suppose to work on their early open time. This best buy is the worst I have ever been. Please hire some employee who is intelligent enough to handle the job. Thank you.

This store is small and doesn't have as good of a selection or prices. Their return policy is terrible. The managers are lazy and rude and treat you like you have done something wrong if a staff member calls them over to discuss a problem. I have even caught a manager telling an outright lie just to get me to go away. When called out on it, they just covered it up with another lie before turned and walking away before I could say anything else. Basically, I would recommend this store to look at an item before buying it on Amazon.

Was looking for a modem and router today and the employees were extremely helpful. If one employee wasn't an expert on wifi and routers they clearly made the effort to bring someone who was more knowledgeable about that topic. Now I know exactly what to look for when I browse through the brands and where I can cut corners due to my usage and budget. Thanks guys.

Best Buy, its the last electronics retail standing in the area and this one went through a redesign of layout a while back making it better than most and getting an extra star. Its a useful stop sometimes to lay hands on, or see in person something you are interested in. However, in my experience you can almost always beat their price online. I also had a horrible experience where they were supposed to repair a cell phone under warranty many years ago but instead they lost it.

Staff was nice, not very intrusive.. I appreciated that. Thank you very much....It's still really just a showcase for large brands, unfortunately with the access Americans now have to all types of innovations from China... Best buy is a nice place to get a tactile feel for something really you're just going to order online.

Used to work at this Best Buy. It seems like it hasn't changed much in terms of layout. It's a Best Buy...They got computers and the like. They price match Amazon too, so I can avoid the wait of having it delivered if it's something general enough for them to carry.

on August 3rd I went to the store looking for an internet extender so my TV would stay connected to the signal -- after several questions Erin determined that what I really needed was a new router-- he called in Steve to help me find the right one, and Steve steered me to the right product and-- IT WORKS GREAT!! In a time where there is almost no customer service anywhere I wanted to be sure these two were recognized for truly being helpful, so I called Best Buy Corporate to let them know -- ...after being passed around to several people one woman told me to call the store manager -- ok. So I called the store-- there is no button to push to talk to a human.. so I pressed a random department and was on hold for 4 minutes before trying two other numbers in their list of 4 choices...no human ever answered the phone : So Erin and Steve-- THANKS FOR HELPING ME OUT! I hope this message gets to you-- I wish I could have told someone higher up in Best Buy and Erin if I am spelling your name incorrectly, I apologize Its nice to need help choosing a product and to actually receive the help-- THANKS AGAIN. Rachael S

At first, I thought this was so easy! On November 19, 2016, The manager, Keith, showed me an awesome front loader washer with pedestal and gave me an awesome deal because it was an "open box" item that just didn't fit in the first customers doorway so it was returned. And he said he needed to get it "off the floor" to make room for Black Friday new inventory. The transaction took less than 15 minutes and we set delivery up for Dec 3. Got the laundry room ready, took off work, even got a confirmation call the night before. Then I waited and waited and waited and no washer delivery and no phone call to explain why! So after multiple, I mean MULTIPLE efforts to contact them, I got the automated system without the option I needed, then sent to overflow call center with reassurance someone would get back to me within the hour. Days later, still no call, so I called again, spoke with at least 5 people Joe #1, Joe # 2, John, Tonya and Monica. Final explanation I got was the washer was never sent from Best Buy to the warehouse. Rescheduled for delivery today, Dec 17, 0ne week before Christmas. Got an email confirmation, great. But called last night to try to confirm with a human and after the awful automated system was given a number to call that was "no longer in service"! Now at 8 am, the warehouse guy calls to tell me that the pedestal part did not make it to the warehouse and they need to install it at the same time as the washer and no one knows where the pedestal is! The left hand down there doesn't know what the right hand is doing! I'm calling my credit card to dispute the charge and if I can reach a HUMAN, at Best Buy down there without having to drive back, I'm just canceling my order. Not worth the aggravation. Good luck with your delivery!