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Big Lots

  1. Watertown
  2. Watertown Department Store

Reviews, get directions and information for Big Lots

Big Lots

Description

Big Lots is your neighborhood quality, discount retailer operating over 1,400 Big Lots stores in 48 states with product assortments in the merchandise categories of Furniture, Soft Home, Hard Home, Seasonal, Patio, Grocery, Consumables & Electronic Accessories.



"Shop Big Lots first for crazy good deals and closeouts on your favorite brands. Find laundry detergent, furniture, a new mattress, and everything in between. Visit us just off I-81 on Route 3 in East Watertown."
Address: 1125 Arsenal St, Watertown 13601
Phone: (315) 779-8200
State: NY
City: Watertown
Street Number: 1125 Arsenal St
Zip Code: 13601-2211
categories: grocery store, furniture store, department store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 09:00 - 20:00

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Reviews
My husband and I are new to the area and was in search of some new furniture...Ramsey couldn't have been more helpful with all of our questions. She was very Knowledgeable about everything! We were quite impressed by her customer service too..she is our go to girl if we are looking for something special..this girl needs a raise!!
Went in to look at reclining loveseats and were asked by several employees if we needed anything. They were welcoming and when we did finally have questions, the person who helped us was very good! She had knowledge of the product and answered every question and even took us in the back to show us the size of the boxes. In the end we purchased both the matching recliner loveseat and recliner couch! Thank youThank
I had the most amazing experience here picking out my furniture for my new apartment. Ramsey is Absolutely amazing. So kind and patient. I think she ran to the back about 20 times to make sure everything I picked out was in-stock. Great customer service so kind and helpful. My new favorite store lol.
This store is close to where I live so it's convenient. They do have good quality and quantity. The furniture in my opinion is over priced but the rest is moderate. The hrs r ok. Store is clean and service is good. They have good humor and they actually talk to u when u speak to them
The store was nice, but furniture sales manager Kimberlee was extremely rude and mouthy towards my husband. Very unprofessional. They were sold out of all of the furniture we were interested in due to the pandemic understandable. So we asked if we could purchase any of the floor models. She told us it depended on which one we were interested in. Every time we would ask about one she would say “no absolutely not”. Then we finally came to an agreement on one of the sectionals and she refused to give us the military discount. We received 10% off because it was a FLOOR MODEL. Not a new couch. She was very nasty when he asked for the military discount which is provided. Tried refusing to give it to us even though they can, tried to tell us “no it’s one or the other”. She then told us that we have to pick up the sectional before dark because they won’t bring it out after dark. The store doesn’t close until 9. So we were there to pick it up before dark yet we had to take the couch apart and carry it out OURSELVES. So what was the purpose of us needing to be there before dark? We get there before dark like she asked and as soon as we get there she pitches a fit and goes on “break” for about a half and hour. Any questions we’d ask, she would talk down to us like we’re idiots. Very snippy and disrespectful. We did in the end get the military discount so they could obviously do it, but before it was given to us my husband asked her why we couldn’t get the discount, and she said she doesn’t HAVE to give us one. Then proceeded to say that she could just make us wait and come back tomorrow to get the couch. There were multiple costumers in the store complaining about her attitude amongst each other.
Had an issue with an associate who was quite rude, however, Bree one of the managers was just fantastic and was super helpful. I almost walked out at first with no intent to come return ever again. However Bree resolved the issue and saved the sale. It may have only been $200 this time, but that is not counting future purchases.
Great place for some great discounts.sometimes things can be scratch and dent. But are easily fixed or often in places that can't be seen. But also giving you a huge discount from a large retail price if you find what your looking for. Plenty of staff that was more than willing to help and give a hand if needed. Fast and easy check out on the purchases we made.
The Watertown store is the closest to me and so after ordering items online and realizing they have no way to send them back, I went there. I took my 30 in coupons with me but of course they would not work. Worst store to order online and not worth driving an hour for anything else.
The cashier Kim is rude and has absolutely no customer service skills. She is a poor representative for the store. She talks to customer as if we are getting on her nerves from her just doing her job. I will never shop at this store again after my interaction with this employee.
Purchased two leather broyhill couches. Within a few days we started experiencing an electrical issue. The recline function stopped working on one of the couches. Called several times to get some kind of a resolution, not one returned call. Called again and left messages with Lucinda “Manager”, no return call.
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