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Bostic Sugg Furniture

  1. Greenville
  2. Greenville Furniture Store

Reviews, get directions and information for Bostic Sugg Furniture

Bostic Sugg Furniture

About

Choose Bostic Sugg Furniture. We've got what you've got to have!

Description

Bostic Sugg Furniture has been serving eastern NC since 1937. We are a family owned and operated full service furniture store. Bostic Sugg carries many top quality brands such as La-Z-Boy, Kincaid, Hooker, Bassett, Broyhill, Rowe, Clayton Marcus and Kingsdown Bedding. With over 70 years experience and a staff committed to superior customer service, we welcome the opportunity to work with you.

Address: 2115 E Fire Tower Rd, Greenville (Caroline du Nord) 27858
Phone: (252) 758-2513
Email: moc.loa@gguscitsob
State: NC
City: Greenville
Street Number: 2115 E Fire Tower Rd
Zip Code: 27858
categories: mattress store, furniture store


Opening Hours

Monday: 09:30 - 18:30
Tuesday: 09:30 - 18:30
Wednesday: 09:30 - 18:30
Thursday: 09:30 - 18:30
Friday: 09:30 - 18:30
Saturday: 09:30 - 17:00
Sunday: 12:00 - 16:00

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Reviews
If I could give a rating of less than 1 I would do so. We've been lied to on numerous occasions. Ordered 2 chairs in February 2023. Told it would take 6 to 8 weeks. It took 12. After getting the chairs told them the fabric didnt look like what we selected. We were told lazy z boy sent the wrong thing and another order was placed. Lisa asked to come take pics of chairs to send to Lazy z boy. A message was left two different times to set up a time was told she would call back. She never did. We waited an addtional 12 weeks for replacement chairs. We have placed numerous calls and have physically been in the store and ask to speak to the manager who by the way is Lisa. Heard nothing. On one rare occassion actually spoke with Lisa only because she happen to answer the phone. yet again she lied and said she would find out something and call back. Been calling practically every day. No one ever calls back. We have been told there is no orders showing for us. Its really sad that Lisa has no integrity and apparently has no problem lying to their customers . We have bought from them many times in the past but never again. Buyers beware and buy at your own risk.
The best place in Greenville to get quality made furniture. And you can even choose your upholstery. We have a piece in out living room right now that came from Bostic Sugg back around 1988. It's a beautiful piece that we are replacing with a new piece from Bostic Sugg. Our salesperson, Jennifer was very helpful & patient with us as we picked the pieces we wanted. Definitely recommend for quality furniture.
I ended up purchasing from other furniture stores solely based on the actions of salespeople who clearly avoided me and my wife and never acknowledged our presence. We were then acknowledged and helped by lorri, who answered all of our questions and provided great service. Thank you, lorri.
Ann Davis Bass made our experience wonderful! She is so delightful! Thank you!!
I tried to buy several items from Bostic Sugg. They have pitiful customer service and will ignore you if you try to get the answers to questions. They kept my recliner in the store a week and refused to bring it to my house. The sales lady who sold it to me would not call me back after she got my money. When they got to my house the delivery man refused to set my old chair just outside the door in the carport. I called two to three times trying to talk to someone about the problem I have with my recliner not working correctly. They promised to let the repair service department call me back shortly. It has been a week now and nobody has attempted to call me and discuss the issue. I would not buy anything from them again. Simply horrible furniture store.
I will never go to this store again to look for furniture. I spent $3500. with them on a couch and chair. Chair had a spot and the salesman assured me they could steam it out before they delivered. But it delivered with that spot. That was the end of June. I have finally got a resolve on the spot, but that is because they wanted me to find someone to come and clean it and they would pay for it Did not feel like it was my place to do that, but I did it. It took almost a month, to get this done.. The biggerst problem was Lisa, poor customer service, in answering my calls and returning my calls . If you want customers to come back or to recommend your store to others that is not the way to do it. I had planned to go back and get bedroom suite and dining room suite, but not now. The furnture was beautiful but service horrible. For Lisa to manage this store, she needs to be on top of her game more. very IMPORTANT TO CUSTOMERS!!
I politely asked about a "stress free" chair and received outstanding service. I bought the chair along with several pieces of furniture and had them delivered to my home at a scheduled mutually convenient time. While the furniture was being delivered I decided I wanted to include another piece of furniture that I previously passed on...so I called the store and I spoke with the owner to inquire if I could add the extra purchase. He was extremely helpful and immediately sent the other furniture set to my home while the delivery men were still setting up my original purchase. I could not be more pleased, and I am very happy that my money was spent locally and supported a local business here in Eastern NC. Thank you for such great costumer service!
My wife and I have been looking for a sofa for a couple weeks now. We bought our last sofa and loveseat at discount furniture which was a huge mistake! F are going to Ashley and a few other stores we decided to stop in here. Jennifer greeted us at the door and was very nice, pleasant and professional. She gave us time to look around And then when we decided what we wanted she helped us with the color and the fabric and anything else we needed. Excellent experience! If you shop there ask for Jennifer
I placed an order only to wait almost three months for a “wrong” order to arrive. The order was replaced but no one could share even en expected delivery date. During the next two and a half months my calls and messages went unanswered. Finally the replacement order arrived - flawed! I spoke with store personnel who were rude, insensitive and dismissive. I requested a refund and was told I would have to pay a 25% restocking fee - despite their error, receipt of a poor product and no communication.
I just went into Boston Sugg because I was looking for a coffee table. Several salespeople went by me and I saw some salespeople talking to each other, but everyone was too busy to even say “Hello”. I will buy something at Crate and Barrel where I know I will get great customer service. I thought that I would give this store an opportunity because it’s local and I’d never been there before. I’ve worked in the customer service industry my whole life and I would fire those salespeople that were too busy to greet me and let me know that they were there if I needed assistance. Incompetence!
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