Brooks Brothers

Dear Sir/Ma'am, I went to one of your stores Brook Brothers Outlet-Fairfield, Cypress, Tx. today 1-26-2023 to make several purchases. For starters, I didn't feel welcomed to your store. My problem is I have been to this location several times in the past and made several purchases before with very positive results to include a military 30-years Air Force Retired Officer discount for my purchases which made me feel I was a valuable customer, someone who moved to Texas for retirement. Today I shopped for several items again but was informed this particular location/store does not honor or do military discounts only for full price items. This information came and felt as an insult to me, probably more so because one I already felt I was not welcomed there and two was because I saw/noted better treatment and customer service given to a couple of people who spoke a different language than English. And lastly the military discount was welcomed previously. I received a check yesterday and wanted to update my wardrobe but felt like this particular store was not interested in me spending my money or making any purchases at this particular location. Sir/Ma'am are my military retirement dollars not wanted in your stores? If so can someone help me please with a military discount for any future purchases? Thanking you in advance for your help in this matter.

While I love the clothes from this brand, it’s terrible that the store has an employee like Matthew who can’t provide any help. When I asked him if he can get someone else that can help me and he just stood there ignoring me makes me want to leave the store. @brooksbrothers you definitely need to improve on your customer service.

Sumaya went the extra mile. She really enjoys helping people. She is a great asset for your store. I had an excellent experience in the store.

I had a terrible experience shopping in this location with one of the staffs. The lady pic shown below told me no 15% off discount because the promotion was ended last week. However, my friend shopped there earlier the same day Mar 31 with 15% off discount. So I asked other staffs and was told the 15% off promotion is still on and I did check out with the discounted price. Also, the same lady charged me 9 dollars shipping for items ordered online to deliver to my home. However on the receipt, it shows "all merchandise ships free of charge". When I checked out with another staff, I wasn't charged for any shipping fee. This lady is so unprofessional and incompetent.

A little disappointed all the years I have shopped there they manage not to add my purchase to my rewards. Rarely keep receipts for this reason. I had wade through my CC statements to find the purchasethe lady that helped me was super helpful and patient. The person that originally rung me up dropped the ball..

Price is higher than other grocery stores but beef at the meat counter is great. Watch for rump roast sales They're always good.

My fav shop! Excellent service

Husband and I stepped in so he can look at some suits. And the woman who assisted us "I'm assuming was the supervisor" was very helpful and knowledgeable. Great service and thank You!

Great service and good buys!

An amazing store with amazing employees!! The employees are always very helpful and hardworking. They are attentive to every need: the store also holds good quality clothing.