Reviews
Hello, From February 25, 2023 - March 31, 2023, I used your company's rental car with a government discount rate. I was quoted at $1,366.03 but was charged $1,659.85 both receipts are attached. After the representative at the Manchester-Boston Regional Airport could not provide a refund for the difference, she said Debbie Lambert would be in touch. Debbie did call on April 3, but I have yet to hear back after reaching out to her on three separate occasions twice via phone and once via email. BUDGET also sent me a certified letter stating that I had not returned the car and can no longer rent from BUDGET despite me having returned the car before the deadline on March 31.
The people were nice. Our rental vehicle was clean and nice! The check in service was a little slow, but when we returned the car....very easy process.
It took over 2 HOURS to get a car and when I got one, the GAS TANK WAS HALF EMPTY!!! My past 3 rentals with budget, they charged me for gas EVEN THOUGH I FILLED THE TANK!!! It takes an act of congress to contact them and get a response and a result. I've disputed my charges with my credit card. Still waiting for budget to make it right. This last timethe over 2 hour wait!! the man said he would leave a note for his coworkers when I return my car to compensate me. Either he... what's the word....lied, or his coworkers didn't read the note. When I returned my car, this time a 20 minute wait to check it in and the man TRY to print a receipt. I had to go inside. 30 minutes of my life wasted. Will never rent with budget again. EVERYONE SHOULD RENT WITH DOLLAR!! Cheaper rates and NO line!!
Convenient and the new fast track app is easier than ever to rent a car while on vacation or any other reason. The app gives perks and not having to stand in line inside the airport kiosk where the line is always long.
Never impressed with them. This last time customer service couldn't even change what credit card was used so I could extend the rental. What is the point of having customer service then?? UPDATE: I have a friend who has a little white dog. I had dropped by her house before dropping off the rental, and I must have ended up with a few stray puppy hairs on my jacket. A few must have also ended up on the back rest of the drivers seat in the rental as well. They are now going to charge me a $250.00 excessive cleaning fee!!!!!! Are you kidding me????!!!!
About 500 less than competitors at Manchester, NH Airport for 2 days! Budget was not price gouging with a big concert in town
You’ve lost a customer forever! $250 “excessive garbage” fee for 2 minutes of vacuuming?!? Get out of here! NEVER EVER AGAIN! We complained about cigarette smell and nothing was done so we put up with it, only to receive this fine. Keep treating customers like this and see what happens Budget/Avis!
2ND Rental with Budget this year. TERRIBLE. Car was a complete mess. Bugs and debris were splattered all over the front of the car and the rest of the exterior was covered in dirt. Clearly, this car hadn't been properly cleaned in a while. The inside had trash on the floor from the previous renters. Absolutely no effort was made to even try and make the car look presentable. The car had less than 4000 miles on it and was not a cheap rental. We paid $450 for 4 days. Because this is the 2nd time this has happened this year 2 different locations, I have contacted the corporate office. No response in 2 weeks. Lastly, poor signage. No indication of the rental counter location. We walked out to the lot and had to be directed back to where the counter was located. When we returned the car Monday morning one employee said to the other "what is the special occasion that we actually have 2 people here today?" Buyer Beware.
Stay far away from this place! Those bad reviews you see are all probably all accurate. I prepaid for a rental only to receive a bill that magically added a couple hundred more dollars to the total. They claimed I kept my vehicle an extra day which I did not and also claimed I did not refill the gas tank which was another lie. Been going back and forth with the super unhelpful representatives whose first language definitely isn't English. So in conclusion, if you like hidden charges and run-a-round service than utilize Budget all you like as you'll definitely get that there.
Absolute jerks. Online my Debit card was accepted. Spent $60 to Uber here to rent the car and was told I can only use my debit card if I offer return flight information. I live locally and was just trying to rent a car to help get my Grandchildren to a meet the teacher day Monday. Literally had cash and debit card with plenty of money. Seriously ridiculous.
