Budget Car Rental

Rented a Car and denied for the insurance .And the Lady asked to sign the documents regarding the Insurance and after the returning the Car She charged me for the Auto Insurance .I called my Crefut Card Comoany and disputed the amount overcharged and it was credited back to my account Budget accepted the dispute .The charge was back to my account on 5/23/2023 After that yesterday I Received a letter from a debt collector ..3 weeks after the disputed amount and accepted by Budget Car Rental I received a letter from a Debt collector That the disputed amount must be paid ..I guess that’s the way seniors are treated at this place . Also the handicapped parking was blocked by the gate and She Didn’t care

EDIT UPDATE: Received bill back, quoted COMPLETELY DIFFERENT RATES ONLINE. Charged us $830 MORE for an extra day we never had the truck for- terrible service and lies about prices & insurance. DO NOT USE. Original review: Wonderful, wonderful people at this Budget/Avis- so delighted that we were able to get this rental in time and they were super helpful and stayed late to make sure we were able to get it.

Katie has helped us on a few occasions here at the Grapevine location and is always SO helpful and nice. She is extremely knowledgeable and competent which is refreshing nowadays. Hats off to Katie and her team on always making renting cars from here an easy and streamlined experience.

Let me first say that this location is in GRAPEVINE, TX and is not the DFW airport location. Living here locally I do not choose to pickup rentals at DFW airport, is a major hassle. However, this Budget rental place gave great service all around and was easy to get to. Most importantly because we had an emergency, they were the only place out of half a dozen others I tried that gave me a car within 2 hours of booking. They got me in and out on pick up and return very quickly too. They were friendly and even have pleasing aesthetic foliage to admire at the counter. Somehow I even ended up with an upgraded vehicle for an awesome price. Could be that was the current inventory aside from what I booked online, but I wasn't complaining. Very good place to go and I will call them first next time I am in need of a rental.

I showed up an hour early to pick up my reserved cargo van. I had to wait that whole hour because they were still cleaning and prepping the van for me, so I wound up getting it at the time I had reserved it for and still I was thanked for my patience! Montana was very kind and helpful for me and was thorough in his explanations. Even had a lot of lively green plants around the office. I would rent from here again.

Shout out to Budget Rental at 617 East Dallas in Grapevine! They saved the day! Thank you thank you thank you for helping and getting us back on the road!!!! We all are so grateful for your fast and courteous service.

Rented a car for 1 month. Pickup and drop off was easy. Then I went home and was charged $350 for no apparent reason or no warning. My receipt also said I brought the car back 10 days late when I actually returned the car 3 days EARLY. They also claimed I drove the car 3500+ miles when I barely drove it 300 miles. I worked 5 min away from where I was staying!!! Corporate reversed the charges but the receipt is still incorrect. I tried contacting this site but I can’t get ahold of anyone and the phone number doesn’t even go through. I strongly recommend you just rent elsewhere. Trying to deal with budget and customer service is a total headache. Go somewhere else!!!

Very disappointed in my most recent rental. I have used this location many times; however, this most recent experience was less than acceptable. I prepaid 3 days in advance, received a text message to pick up a truck, but when I arrived there wasn't a truck. How do you not have the vehicle in your inventory and prepared for customers that reserved and paid way in advance?? I could be more understanding if I was a walk in, but I reserved a pick-up truck waaaay in advance for your location. Just very, very disappointed because a lot of planning and coordinating for a pet & other family members depended on this rental.

There is a $20 late fee per day on top of your rental charge if you decide to keep your car for extra days this is not disclosed on your contract. Mine was $100 for 5 days. Plus filled gas to full and was charged an additional $9.99 per gallon for 3 additional gallons when no one came and verified the gas gauge. Another $30 added onto bill. Customer service is horrible. I strongly advise not to rent from Budget. Total cost to rent for 6 days was $660. I was suppose to get the economy . Then they signed me up for a better car once I got there because the one I picked online was not available. What I thought was going to be $330 for 6 days at $55 per day rental ended up being $660 with late fees and being charged $75 per day for the upgraded car plus the extra $20 late fee per day making it a $95 day rental fee. Plus the extra gas charges etc. Unbelievable!

I recommend this place to everyone! The customer service is excellent! The vehicle that I got was in great condition my daughter loved it! From 3 days we kept it for a week! Family owned business, owner is heaven sent for helping me get my vehicle!